Regional Field Trainer

About the role

Location: Mountain View/Valley Fair, CA or New York City/Brooklyn, NY. The Regional Field Trainer maintains, communicates, and executes training and development programs for venue teammates and managers to enhance efficiency, productivity, and practices while aligning with brand objectives, values, and goals. Works with the Director of Operations to ensure venues have appropriate manager support and may assist by working manager shifts as needed.

Responsibilities

• Venue support (floor support, teammate hiring, teammate discipline, etc.)
• Teammate (hourly) training programs upkeep and development
• Compliance, Safety, and Culture upkeep
• Manager development
• The Reel administration, digital course creation, and reporting
• Initiative rollout and follow-through
• Teammate and manager development
• Assist management teams with new teammate orientations, training the trainer, department meetings, and other training needs
• Measuring NPS and assisting with creating action plans for common issues
• Executing brand initiatives and rollouts
• Advanced training for Shift Leader/Trainers and Key Hourlies
• Monitors turnover rates to measure quality of hiring and training
• Executes at least one manager shift per week (guest recovery, floor support, discounting, running food/drinks, teammate discipline including termination, hiring new teammates)
• Builds and assigns Reel (LMS) modules based on local initiatives
• Utilizes message boards in The Reel (LMS) to enhance venue communication
• Utilizes reporting in The Reel (LMS) to validate online training
• Works with region-specific Director of Operations to ensure venues have enough manager support (covers scheduling, manager turnover, personal emergencies, large staff turnover, managers in training)
• Facilitate all checkpoints with MITs and provide feedback; perform 1:1s after training is complete
• Execute training audits to uphold training practices, brand standards, and required signage
• Introduce engagement opportunities to further create a positive working environment
• Work with Operations, F&B, Guest Experience, Facilities, Marketing, Programming, and other departments to ensure standards are met or exceeded

Qualifications

• High school diploma/GED or equivalent combination of education and experience
• Associate's in Business or equivalent real-world experience
• 1+ years of LMS administration experience
• Advanced computer and office skills required (MS Word, Google, etc.)
• Extensive knowledge of Alamo policies, training programs, and daily operations
• Displays a professional appearance and is a positive role model
• Uses good judgment to make effective decisions regarding projects and initiatives
• Proven leadership and motivational skills
• Exceptional coaching and development skills
• Strong verbal and written communication skills
• Confident and powerful public speaking skills tailored to both large and small groups
• Self-motivated and driven
• Strong flexibility and very adaptable to change
• Strong teamwork and willingness to support others
• Resourceful problem-solving skills
• Holds self and others accountable to consistently maintain high standards

Benefits

• Free movies & food
• Paid time off
• Competitive pay
• Medical, dental, vision, FSA, HSA, and voluntary benefits available for all full-time and part-time teammates

Pay

Compensation range: $65,000.00 - $75,000.00 plus incentive bonus based on performance.

Schedule

Flexible scheduling.