Regional Field Operations Supervisor

This position requires a combination of office and field work with frequent travel throughout the assigned region. Travel outside the region, including overnight travel, may be required up to 50% of the time.

Responsibilities

• Leadership & Team Development
  • Provide direct leadership, coaching, and supervision to Regional Service Technicians and Onsite Supervisors.
  • Conduct regular one-on-one meetings, performance evaluations, and development planning with direct reports.
  • Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
  • Recognize strong performance while addressing performance concerns through coaching, corrective action, and documentation.
  • Promote employee engagement and serve as a positive leader who exemplifies IPS culture and values.
• Talent Acquisition & Workforce Development
  • Partner with Human Resources and Operations leadership to recruit, interview, and select qualified field technicians.
  • Participate in hiring decisions for Regional Service Technicians and Onsite Supervisors.
  • Support onboarding of new technicians through structured orientation, field mentoring, and technical training.
  • Evaluate technician competencies and identify opportunities for advancement and succession planning.
  • Assist with workforce planning and staffing recommendations to support operational needs.
• Training & Technical Excellence
  • Develop and deliver technical training to improve technician performance and consistency.
  • Coordinate manufacturer certifications, continuing education, and required licensing.
  • Mentor technicians to strengthen technical skills, troubleshooting abilities, and customer service.
  • Ensure field personnel remain current with company standards, industry best practices, and evolving technologies.
  • Promote a culture of continuous learning and professional growth.
• Quality Assurance & Operational Excellence
  • Conduct routine field quality inspections on service and installation projects.
  • Verify work complies with IPS quality standards, customer expectations, manufacturer specifications, and applicable codes.
  • Analyze quality inspection results, technician performance, and customer feedback to identify coaching opportunities.
  • Implement corrective actions and process improvements to improve operational consistency.
  • Provide field support for complex technical issues and assist technicians with problem resolution when needed.
• Safety & Compliance
  • Promote and reinforce a culture of safety throughout the assigned region.
  • Conduct field observations to ensure compliance with company safety policies and procedures.
  • Ensure technicians maintain required certifications, licenses, and training.
  • Participate in incident investigations and recommend corrective actions when appropriate.
• Operational Management
  • Review and approve technician timecards and ensure accurate payroll reporting.
  • Monitor technician productivity, labor utilization, and operational performance.
  • Coordinate staffing resources with Project Managers and National Accounts leadership.
  • Assist with scheduling priorities and emergency service response as operational needs require.
  • Recommend operational improvements that enhance efficiency, quality, and customer satisfaction.
• Customer & Business Partnership
  • Build strong relationships with customers through professional communication and responsive leadership.
  • Address customer concerns related to field execution, technician performance, and service quality.
  • Conduct customer site visits to reinforce IPS's commitment to excellence.
  • Collaborate with Project Managers, Sales, and Operations to deliver consistent service across all National Accounts.

Requirements

• High school diploma or equivalent required; Associate degree or technical certification preferred.
• Minimum of 7 years of experience in fire alarm, security, life safety, low-voltage systems, or related field.
• Previous supervisory or team leadership experience preferred.
• Strong knowledge of service and installation practices within the life safety or security integration industry.
• Demonstrated ability to lead, coach, and develop technical employees.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and company software systems.
• Valid driver's license with an acceptable driving record.
• Manufacturer certifications relevant to IPS product offerings.
• OSHA 30 certification preferred.
• Experience leading geographically dispersed teams.
• Experience supporting National Accounts customers and operations.
• Lenel Certification and Proficiency preferred.
• Ability to climb ladders, work in active construction environments, and access customer facilities.
• Ability to lift and carry up to 50 pounds.
• Frequent standing, walking, bending, kneeling, climbing, and driving.

IPS Core Values in Action

• One Company — Demonstrate a commitment to excellence by delivering consistent operational performance, embracing a growth mindset, and building trusted relationships with customers and teammates.
• One Team — Foster collaboration, open communication, and mutual support while developing high-performing teams and strengthening partnerships across departments.
• One Goal — Prioritize customer satisfaction by delivering quality workmanship, developing technician performance, and continuously improving operational processes with resilience and adaptability.
• One Direction — Invest in the personal and professional growth of team members while supporting shared success and advancing the long-term goals of IPS.