Regional Field Operations Director - West

About the Role

This position oversees all Field Operations within an assigned geographical region, providing management and leadership for the admin/operations department, including installation, service, field project management, and inspections. The role is available on a hybrid schedule.

Responsibilities

• Assure customer service requests, inspections, and installations are completed in a timely and professional manner, meeting or exceeding customer satisfaction goals.
• Support the sales team by providing site surveys and assisting in system proposals to ensure accurate hours and equipment are quoted.
• Ensure adherence to installation and service quality standards.
• Monitor and review project profitability and installation/service costs within the region.
• Recruit, hire, and train installation and service personnel.
• Promote a positive and team-oriented culture.
• Mentor direct reports and oversee day-to-day activities of installation and service personnel.
• Work with the Company Fleet Manager to maintain company-owned vehicles, ensuring longevity and appearance.
• Administer and enforce Company safety policies as outlined in the Safety Manual.
• Oversee technical training, certification, and licensing of Interface Technicians within the region.
• Collaborate with the PMO to ensure seamless completion of national account installations and projects.
• Work with the Service Dispatch team on service-related dispatching issues to ensure prompt customer service.
• Address customer escalations in a timely manner.
• Maintain regular contact with the 20 largest regional customers to ensure satisfaction.
• Ensure branch and technician vehicle inventory is secure and managed per company policies.
• Coordinate the use of sub-contractors if required.
• Work with the procurement team to maintain the correct level of truck stock.
• Manage the branch sales and service handoff process for smooth transitions between teams.
• Monitor costs through regular reviews of overtime, supply costs, and "office time."
• Prepare reports for management, customers, or other stakeholders as required.

Requirements

• High School Diploma or GED; college education preferred.
• Excellent oral and written communication skills.
• Strong time management skills and ability to prioritize tasks.
• Computer proficiency, including Microsoft Office Suite.
• 5+ years of experience managing technical field operations personnel.
• Understanding of profit/loss financial statements and how team performance impacts them.
• Ability to write reports, business correspondence, and employee performance reviews.
• Experience collaborating with departments such as IT, Finance, Supply Chain, Human Resources, Sales, and Marketing.
• Strategic planning skills to mitigate potential risks.
• Strong problem-solving and problem-avoidance skills.
• Schedule flexibility and willingness to travel overnight if required.

Ideal Candidate

The ideal candidate will be based in St. Louis, MO; Los Angeles, CA; or within the Western Region of the United States.