Regional Field Manager, AVP

About the role

Join Barclays as a Regional Field Manager, AVP, where you will be responsible for supporting General Motors dealerships in managing and maximizing customer acquisition and use of GM Credit Cards. This role involves working closely with dealership staff to promote and educate on the credit card program, ensuring smooth implementation, troubleshooting issues, and providing ongoing support to ensure effective execution. The Field Team Associate plays a critical role in fostering positive relationships with dealership partners, driving program growth, and delivering remarkable customer service while maintaining compliance with Barclays and GM's standards and policies.

Responsibilities

• Develop and implement marketing strategies for face-to-face channels, including identification of target audiences and establishment of campaign objectives
• Manage marketing campaigns across face-to-face channels, including development of training materials, promotional materials, coordination with partners and their employees, while ensuring compelling, consistent messaging across all customer touchpoints
• Analyze campaign performance of face-to-face initiatives and prepare regular reports to evaluate the effectiveness of marketing campaigns
• Enhance the customer experience within face-to-face channels to streamline processes and optimize the physical environment
• Manage performance marketing budget for face-to-face channels, including monitoring campaign costs, negotiating contracts with vendors, and optimizing spending
• Evaluate market research and competitive analysis to identify industry trends, consumer behavior, and competitive positioning
• Generate regular performance reports to assess credit card program effectiveness
• Manage multiple dealer accounts and service requests effectively

Requirements

• The ability to clearly communicate with dealers, customers, and team members
• Listen actively to address concerns and provide solutions
• Deep understanding of credit card products and dealer operations
• Experience with sales or servicing of financial products in the automotive industry, or other distinct dealer industries

Preferred Skills

• Understanding financial regulations related to credit card programs and ensuring dealer compliance
• Cultivating and maintaining relationships with dealers, ensuring their satisfaction with GM's credit card services
• Fluency in both English and Spanish, with the ability to communicate effectively and professionally in both languages

Pay

The role is work from home in NY, PA, NJ, CT, DE, and MA. Salary is only for New York, Massachusetts, and New Jersey. Minimum Salary: $110,000 Maximum Salary: $150,000. The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available. This position is eligible for an incentive award.

Benefits

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.