Regional Field Manager

Regions open are 1, 6, 9, 11 and 12. Bilingual ability in English and Spanish, Portuguese, and/or Haitian Creole is highly preferred.

About the role

Girl Scouts of Eastern Massachusetts (GSEMA) has an exciting full-time opportunity for a Regional Field Manager to join our Mission Delivery Membership team. For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. At GSEMA, we foster a powerful all-girl space that values collaboration over competition, inspiring girls to turn their dreams into reality.

As the face of Girl Scouts, the Regional Field Manager will spend the majority of time in the field promoting the Girl Scout mission, cultivating relationships, increasing visibility, and engaging prospective members and volunteers. This position supports one of twelve regions within the council service-area, developing and executing data-informed membership recruitment and retention strategies while meeting established metric goals and driving measurable growth outcomes.

The Regional Field Manager provides training, mentorship, recognition, and support to members and volunteers through all Girl Scout participation ways (e.g., troops, Juliette, programs, camp).

Responsibilities

Recruitment and Retention

• Develop and execute data-informed recruitment and retention strategies that align with council goals.
• Implement and assess comprehensive year-round recruitment and membership support strategies to increase girl and volunteer membership and enhance retention within the assigned region.
• Schedule, promote, and deliver a minimum of six events per month during peak recruitment season and three events per month at other times.
• Nurture membership leads through consistent and timely follow-up and engagement.
• Partner with service unit volunteers to expand membership through new recruitment and renewals.

Volunteer Support

• Provide support to current volunteers and troops by conducting a minimum of four in-person field visits per month, ensuring all assigned communities are visited at least twice per year.
• Build and/or support robust Service Unit teams by recruiting, appointing, and onboarding volunteers into key local leadership roles.
• Recognize, celebrate, and demonstrate appreciation for volunteers through formal and informal methods.
• Represent, promote, and support Girl Scouts at local community and partner-hosted events while communicating the mission, impact, and opportunities.
• Participate in council-led and local events to recognize and support volunteers and members (e.g., Service Unit meetings, recognition events, trainings).
• Address and resolve conflicts while escalating sensitive issues as needed.
• Recruit, retain, mentor, and develop adult volunteers to support troops and troop growth.

Relationship Management

• Build and maintain relationships and partnerships with community organizations such as schools, community centers, and faith-based groups to increase Girl Scout visibility.
• Provide consistent in-person support within the assigned region.
• Collaborate across departments to enhance the Girl Scout Experience by connecting members to participation and volunteer development opportunities (e.g., trainings, programs, events, camp, member discounts).
• Provide concierge-type support to youth, adults, and community members, ensuring inquiries are directed to the appropriate department and content experts.

General Responsibilities

• Participate in and promote signature council-sponsored events throughout the year.
• Deliver exceptional customer service to support GSEMA members, prospects, and volunteers.
• Document member, volunteer, and lead communications using Volunteer Systems (Salesforce) in accordance with internal standards.
• Perform additional duties as assigned to support GSEMA’s mission, values, operations, and strategic goals.

Requirements

• Associate degree or a minimum of two years of professional work experience in membership organizations, sales, community organizing/engagement, volunteer support and coordination, or other relevant/transferable experience.
• Strong interpersonal, public relations, and customer service skills with a demonstrated ability to build and sustain collaborative relationships both internally and externally.
• Effective presentation skills, with the ability to communicate clearly and confidently in both formal and informal settings to diverse audiences (youth, adults, and community members).
• Highly organized with the ability to plan, prioritize, and execute multiple events and projects while meeting deadlines in a fast-paced environment.
• Demonstrated problem-solving ability, with the capacity to assess situations, navigate diverse personalities and environments, and implement effective solutions.
• Sound judgment and strong decision-making skills, including managing conflict and maintaining professionalism in challenging situations.
• Proven ability to identify, analyze, and resolve practical issues while managing competing priorities.
• Demonstrated adaptability and willingness to learn new technologies, systems, and tools.
• Self-motivated and proactive with the ability to work both independently and collaboratively within a team environment.
• Ability to work a flexible schedule, including evenings and weekends, and willingness to travel regularly throughout the council service area.

Preferred Qualifications

• Experience supporting and managing volunteers, including recruitment, engagement, and retention.
• Prior Girl Scout experience or similar youth-serving or membership-based organization.
• Experience using customer relationship management (CRM) systems or data management tools; familiarity with Salesforce is a plus.
• Background in sales or revenue-generating roles.

Physical Requirements

• Prolonged periods of sitting or working on a computer.
• Frequently lifts, carries, and transports materials up to 20 lbs.

Travel Requirements

• Access to a motor vehicle is required to travel across an assigned region and broader council.
• This position features a flexible hybrid model, requiring 70% local travel/field work in assigned communities and 30% administrative work performed from home or in a GSEMA office (Andover, Middleboro, or Waltham).

Compliance

• Successful completion of background checks.
• Maintain an active Girl Scout Membership.

Pay

Salary Range: $60,000 - $68,000 annually

Benefits

This position is eligible for council-sponsored benefits.

Reasonable accommodations may be made to enable individuals to perform the essential functions of the job.