Regional Director, Southeast

About the role

We are seeking a dynamic and motivated Regional Director of Technical Operations, Southeast to lead our operations and growth strategy in the Raleigh-Durham area, with accountability for performance and client satisfaction across a diverse portfolio of technical projects. This role is responsible for developing and executing the regional account strategy, building and leading teams, and fostering a culture of delivery excellence.

Work location: Travel to client sites may be required based on project demands and client expectations.

Responsibilities

• Leads a high-performing engineering organization responsible for the successful operational delivery of projects across the regional portfolio of client projects; acts as a true partner in meeting the needs of clients’ business.
• Listens, explores opportunities, and solves client problems proactively on an ongoing basis.
• With partners in Commercial, develops and executes the regional account strategy, including proactive client retention and expansion as well as identifying and supporting development of new business.
• Engages in active participation in the RTP life sciences community with an established network of professional relationships; drives visibility through industry events, social media, and other marketing initiatives and engagement opportunities.
• Builds productive relationships with Commercial, Marketing, and other functions (HR, Finance, Talent Acquisition) to support delivery of services to the customer and minimize risk to the business.
• Partners with other service delivery groups to identify and pursue cross-sell opportunities outside of Technical Operations.
• Develops annual operating budgets and periodic forecasts; manages regional P&L to meet regional and company goals.
• Builds, develops, and mentors a high-performing engineering organization focused on technical competence and proactive service to the client; elevates the way teams think and operate, creating an engaged workforce.
• Creates an environment of inclusion and recognition that emphasizes development and reinforces the commitment to people as the most important asset.

Requirements

• Education: Bachelor’s degree in Engineering, Operations, or related field or equivalent experience with strong business and financial aptitude; MBA desirable.
• Experience: 10–15 years of overall life sciences industry experience, including 5–10 years in project delivery, engineering operations or technical program management, and 5+ years of leadership in GMP manufacturing facility design, construction, startup, engineering, and/or operations.
• Demonstrated business development success with the ability to sell services and expand client relationships in a competitive environment.
• Strong experience in one or more of the following areas: Capital Projects, Facilities Engineering, Process, Automation, CQV, and/or Project Management.
• Ability to build, develop, and motivate high-performing teams to support and deliver multiple projects under demanding timelines.
• Proven track record of project delivery for laboratory and/or manufacturing facilities and operations in regulated industries such as biotech, pharmaceuticals, or advanced therapeutics.
• Exceptional customer relationships and client management skills.
• Excellent communication, leadership, and organizational skills.

Preferred Qualifications

• Prior experience working as a consultant or managing a portfolio of client projects.

Physical Demands

• The employee is regularly required to use a computer keyboard and mouse; reach with hands and arms; talk and listen.
• Frequently required to walk and sit, as well as to lift and carry objects such as books and files weighing up to 25 pounds.
• Occasionally required to stand, stoop, or kneel.
• Specific vision abilities include close vision and the ability to adjust focus.

Work Environment

• Moderate noise level, indoor temperate environment, and bright light levels conducive to minimal eye strain, typical for an office environment.