Regional Director, People Services - Americas,

About the role

The Regional Director, People Services is responsible for leading the delivery of People Services across an assigned region, ensuring efficient, consistent, and customer-focused HR operations. The role partners closely with HR Business Partners, Centers of Excellence, and business leaders to transition administrative and operational HR activities into a centralized service model, allowing HR teams to focus on strategic business priorities. This leader is accountable for operational excellence, service quality, process standardization, continuous improvement, and the adoption of digital solutions while delivering an exceptional employee and manager experience. Deerfield, IL is the preferred work location; however, candidates who are not able to relocate to Deerfield are still encouraged to apply if interested in the opportunity.

Responsibilities

Regional Service Delivery

• Lead the regional People Services organization, delivering high-quality HR operational support across the employee lifecycle.
• Ensure consistent execution of global standards while adapting to regional regulatory and business requirements.
• Manage day-to-day service delivery, ensuring compliance with established service levels and quality standards.

HR Operations

• Oversee the delivery of regional HR operational services, including:
• Employee lifecycle transactions (hire to retire)
• Job and organizational changes
• Position management
• Workforce administration
• Employee documentation
• HR case management
• Reporting and data maintenance
• Employee and manager inquiries
• Regional compliance documentation

Transition and Transformation

• Partner with HR Business Partners and Centers of Excellence to identify transactional and administrative work suitable for migration into People Services.
• Lead regional transition activities, including process documentation, knowledge transfer, stabilization, and continuous optimization.
• Support enterprise transformation initiatives by implementing standardized operating procedures and new technologies.

Continuous Improvement/GPS

• Identify opportunities to simplify, standardize, and automate HR processes.
• Drive Lean process improvements to increase efficiency and reduce cycle times.
• Promote employee self-service and manager self-service capabilities.

Customer Experience

• Ensure timely and accurate resolution of employee and manager inquiries.
• Monitor customer satisfaction and implement action plans to improve service delivery.
• Foster a culture focused on responsiveness, accountability, and continuous improvement.

Leadership

• Lead, coach, and develop a regional People Services team.
• Build organizational capability in customer service, operational excellence, and process management.
• Promote collaboration across HR Business Partners, Centers of Excellence, HR Technology, Payroll, and business leaders.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 10+ years of progressive HR experience, including HR operations, shared services, or HR service delivery.
• Experience leading regional or multi-country HR operations.
• Strong understanding of HR processes and employee lifecycle management.
• Experience with Workday or other enterprise HRIS platforms.
• Proven leadership in process improvement and operational excellence.
• Strong change management and stakeholder management skills.

Pay

The estimated base salary for this position is $176,000 - $242,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive