Regional Director Operations in Washington - Mental Health 901

About the Role

We are seeking a Regional Director of Operations (RDO) to lead a portfolio of programs across Northern Washington. This high-visibility role drives clinical excellence, workforce stability, financial performance, and strategic growth in partnership with county and state stakeholders. If you are a mission-driven, people-first leader who thrives in complex environments, this is your opportunity to make a meaningful impact at scale.

Location & Travel Requirements

• Must reside between South Seattle to Olympia (regional travel required).
• Hybrid role: must be visiting programs 3-4 days per week.
• Corporate travel 4-8 times per year (Corporate located in San Francisco, CA).
• Directing programs in: Tukwila, Federal Way, Olympia, Tumwater.
• Must have Washington State Independent Mental Health License: LICSW, LMFT, or LMHC.

Responsibilities

• Lead Regional Operations
  • Oversee multiple programs with full accountability for performance.
  • Execute strategic goals aligned with Telecare’s mission.
• Drive Clinical Quality
  • Ensure safe, recovery-oriented care.
  • Lead quality improvement and compliance efforts.
• Build High-Performing Teams
  • Coach and develop Program Administrators.
  • Strengthen recruitment, retention, and engagement.
• Strengthen Partnerships
  • Partner with county and state stakeholders.
  • Represent Telecare across community and regulatory settings.
• Own Financial Performance
  • Manage budgets, FTE alignment, and expenses.
  • Identify opportunities for efficiency and growth.

Requirements

• 10+ years of progressive healthcare operations leadership.
• Multi-site leadership experience (behavioral health preferred).
• Master’s degree in a related field.
• Strong knowledge of labor relations and employment practices.
• Proven success driving operational and financial outcomes.
• High emotional intelligence and self-awareness.
• Strong financial and operational acumen.
• Proven ability to lead through change and complexity.
• Skilled at building, developing, and holding teams accountable.
• Ability to influence across clinical, HR, finance, and external partners.

Why Telecare

• 60+ years of impact in behavioral health.
• High-visibility leadership opportunity.
• Collaborative, mission-driven culture.
• Partnership with senior leadership across the organization.

Schedule

• Full-Time, Salaried | Monday–Friday, 8:00 AM – 5:00 PM.
• Participation in a scheduled on-call rotation is required.

Pay

Starting salary range: $157,519.25 – $194,565.62 annually. Full range up to $231,611.98. Final compensation is based on experience, qualifications, and geographic location, with flexibility for highly qualified candidates.