Regional Director of Operations Mental Health

About the role

BayMark Health Services, the largest provider of opioid treatment programs in the U.S., is seeking a Regional Director of Operations to oversee and optimize the performance of treatment centers across Ohio. As a Regional Director, you’ll serve as a business unit owner, directly supervising Treatment Center Directors and ensuring the clinical, financial, and operational success of your region.

Responsibilities

• Provide strategic direction and leadership to Treatment Center Directors and staff.
• Develop and execute strategic plans for your region to achieve financial, operational, and clinical goals.
• Monitor budgets and financial performance, taking proactive measures to improve results.
• Ensure adherence to all federal, state, and local regulations across assigned treatment centers.
• Build, develop, and hold leadership teams accountable for achieving performance objectives.
• Drive patient growth, retention, and access to services within your region.
• Represent BayMark in community, legislative, and industry settings to build key relationships.
• Ensure compliance with company policies, procedures, and audit findings.
• Oversee human resources activities, staffing, and team member development.
• Lead change by communicating vision and gaining commitment of staff.
• Align business objectives to support BayMark’s strategic goals.
• Establish yearly goals and assist departmental managers in setting annual goals; review progress quarterly.
• Track progress on established success metrics.
• Oversee the book of business within the region and identify market opportunities.
• Partner with National Support staff to drive profitable growth and deliver quality patient care.
• Attract, coach, and develop talent to ensure a staff capable of carrying out business strategies.
• Support a strong performance management and culture of accountability by mentoring staff and providing frequent and constructive feedback.
• Contribute to BayMark Health Services’ success by developing departmental and individual staff goals, measuring results, rewarding achievement, or taking corrective action as necessary.
• Participate in the company’s annual operating and long-term strategic planning process.
• Collaborate with the senior leader team to evaluate results; establish a future vision; and develop strategic plans, actions, and success metrics.
• Adhere to BayMark Health Services’ Standards of Ethical Conduct, displaying ethical behavior in business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships, and the reporting of questionable activities.
• Incorporate CQI principles into daily activities focusing on process improvements, patient safety, and premier patient satisfaction.
• Initiate, develop, and support organizational processes and systems that ensure the effective and efficient delivery of patient care.
• Facilitate an environment that promotes team building and collaboration.
• Motivate, encourage, and empower staff to achieve personal, team, departmental, and organizational goals.
• Recognize individual and team accomplishments.
• Mentor leaders and management in career growth and actively cooperate in succession planning efforts at the system level with special emphasis on retaining and recruiting a diverse workforce while supporting diversity initiatives and goals.
• Maintain knowledge and achieve compliance with federal, state, and local regulatory requirements, licensure, accreditation requirements, record procedures, and internal controls.
• Participate in developing regional policies, procedures, and directives as requested and communicate appropriately to ensure compliance is achieved.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree required.
• Ten (10) years of relevant healthcare management and operations experience required.
• Experience working in Medication-Assisted Treatment and/or substance use disorder treatment preferred.
• Experience working in outpatient mental health services required.
• Multisite operations experience required.
• Ability to read and interpret financial data.
• Strong knowledge of current substance use disorder treatment information—specifically the current trends in Medication Assisted Treatment for Opioid and Alcohol Use Disorders.
• Strong knowledge of outpatient mental health services for children, adolescents, and adults.
• Demonstrated success in building high-performing operating teams.
• Demonstrated success in driving initiatives that yield strong results.
• Excellent interpersonal and communication skills and time management skills.
• Ability to travel up to 75% (3 out of 4 weeks).
• Ability to identify and develop long-term solutions.
• Demonstrated ability to effectively coach and manage clinic leadership team including but not limited to Treatment Center Directors, Clinical Supervisors, and Directors.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check.
• Satisfactory drug screen.

Benefits

• Competitive salary.
• Comprehensive benefits package, including medical, dental, vision, and 401(k).
• Generous paid time off.
• Excellent growth and development opportunities.
• Satisfying and rewarding work striving to overcome the opioid epidemic.