Regional Director of Stores Midwest

About the role

The Director of Stores is responsible for the overall store operations in their designated region. This position is responsible to lead a remote field leadership team to achieve optimum business results effectively and efficiently. This is including but not limited to; sales, inventory, store conditions, staffing, customer service and profitability.

Responsibilities

• Develop and implement procedures for maintaining effective and efficient store operations.
• Strategic planning for store growth and increased business results.
• Evaluate and develop improved techniques for inventory control, shipping and receiving, and efficient use of labor.
• Report performance and initiate improvements for general store operations.
• Develop and execute plans for coaching, training and development, evaluating, and supervising of District Team Leaders.
• Operational excellence with regard to the company’s key performance indicators and overall business results.
• Ensure high quality customer service is delivered by Team Leaders and Associates.
• Conduct store visits to ensure that store conditions, service and business are meeting the company expectations.
• Assist in Associates recruitment, performance evaluations and Associates promotion and retention.
• Contribute to the company’s strategic planning on Health and Safety issues.
• Provide subject matter expertise to District Team Leaders and stores on operational execution.
• Identify skill gaps and provide appropriate training to the team.
• Provide motivation, inspiration and enthusiasm to Team Leaders and Associates.
• Responsible for overall turnover results.
• Develop succession plans for all direct reports and the Director of Stores.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of 10 years of retail experience in a multi-unit management position in a mid-size to large retail service-oriented business, or demonstration of skills and learning through an internal development program and selection process.
• Ability to effectively manage in a professional work environment.
• Ability to lead and execute efficiently, exhibit character, possess exemplary work habits, commitment and integrity.
• Ability to exercise sound judgment.
• Efficient planning, prioritization and implementation of detailed instructions.
• Ability to learn and communicate new information and processes to all associates within company standards.
• Must be results-oriented through positive leadership.
• Comprehension of selling and service skills.
• Outstanding interpersonal and listening skills.

Requirements

• Frequent travel is required.
• Physical ability to stand for extended periods.
• Frequent standing, bending, stooping and kneeling.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to work in a constant state of alertness and safe manner.
• Must have the ability to operate a motor vehicle and have a valid state issued license.

Benefits

• Competitive Benefits Medical, Dental, Vision, and RX coverage after 30 days of employment.
• Company vehicle.
• 401K, Company match begins at Associate enrollment.
• Strong career growth & talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.