Regional Director of Operations -New England

Employment Type: Full Time | EEOC Classification: Exempt

About the role

The Regional Director of Operations is a strategic member of the Community Veterinary Partners’ leadership team. This position provides tactical direction and vision to the CVP family of veterinary hospitals, overseeing 13 to 17 locations in the Northeast. CVP manages veterinary hospitals within the eastern United States, with hospitals deeply rooted in their local communities and known for strong client and pet relationships.

Responsibilities

• Quality of Care
  • Ensure each hospital provides a high level of customer service to clients and pets.
  • Uphold all CVP medical and non-medical standards; collaborate with the Medical and Operational Advisory Boards to improve standards that fall short.
  • Ensure compliance with all policies, procedures, and local, state, and federal laws.
  • Maintain the safety of pets, clients, and team members, and ensure clean, safe, and organized hospitals.
• Operational Excellence
  • Ensure successful assimilation of new partner hospitals into the CVP family.
  • Develop and maintain strong business relationships with Practice Managers, Lead Doctors, and Associate Doctors.
  • Work with Practice Managers and Lead Doctors to improve operational outcomes, including revenue growth and control of inventory, purchasing, labor, and other expenses.
  • Accountable for P&L management; provide monthly reporting to the Core Leadership team on outcomes and develop remediation strategies.
  • Initiate and supervise facility improvement projects to provide a professional physical plant that exceeds customer and regulatory expectations.
• Growth
  • Review hospital performance and key financial metrics such as revenue, growth, labor, purchasing, and capital expenditures.
  • Achieve profitable growth objectives within the assigned region.
  • Partner with Practice Managers and Lead Doctors to develop solutions for revenue and cost control challenges.
  • Develop fiscal, strategic, and clinical processes in partnership with hospitals.
  • Develop, communicate, and implement proactive marketing strategies for revenue growth in partnership with the Marketing team.
  • Assist the Business Development team in identifying opportunities and strategies to acquire additional hospitals.
• People & Culture
  • Work with Practice Managers and Lead Doctors to develop their leadership skills, fostering a culture of engagement and accountability.
  • Develop successful Practice Managers to continually surpass benchmarks.
  • Ensure each hospital provides a supportive, positive work environment for the team.
  • Work with hospital leadership to forecast staffing needs and initiate recruitment.
  • Partner with Talent Acquisition to recruit and select Doctors and Practice Managers.
  • Work with Human Resources to recruit, develop, and mentor teams to deliver outstanding medical care, client service, and business results.
  • Serve as an escalation point for employee relation issues; partner with Practice Managers to find amicable resolutions.
  • Partner with Practice Managers to maintain appropriate scheduling and Doctor coverage.
  • Approve time off for continuing education, PTO, etc., to support team members and hospital needs.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business Management or a related field is required, or an equivalent combination of education, training, and experience.
• A minimum of eight (8) years of Veterinary Practice/Management experience, preferably with three (3) years or more in multi-location management in a service industry role.
• Preferred knowledge of MS Office and Veterinary Practice Management Software.

Skills

• Leadership
• Decisiveness
• High Emotional Intelligence
• Analytical Skills
• Coaching/Mentoring
• Change Management
• Communication Skills
• Financial Acumen
• Time Management Skills

Supervisory Responsibilities

Responsible for recruiting, managing, and developing the skills of assigned Practice Managers within the region.

Travel Requirements

This is a high-travel position (primarily by car) in the Northeast.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit and talk or hear.
• Occasionally required to stand and walk.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, color vision, and the ability to adjust focus.