Regional Director of Operations -New England

Essential Duties And Responsibilities

• Quality of Care
• Ensure each hospital provides a high level of customer service to our clients and pets
• Ensure all CVP medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short.
• Ensure compliance with all policies and procedures with all local, state and federal laws.
• Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals
• Operational Excellence
• Ensures successful assimilation of new partner hospitals into the CVP family
• Develop and maintain strong business relationships with Practice Managers, Lead Doctors and Associate Doctors
• Work with Practice Managers and Lead Doctors to improve operational outcomes; including revenue growth and control of inventory, purchasing, labor and other expenses
• Accountable for P&L management; provides monthly reporting to Core Leadership team on outcomes, responsible for development of remediation strategies
• Initiate and actively supervise facility improvement projects to provide a professional physical plant that exceeds customer and regulatory expectations
• Growth
• Review hospital performance/results of key financial metrics such as revenue, growth, labor, purchasing, and capital expenditures
• Achieve profitable growth objectives within assigned region
• Partner with Practice Managers and Lead Doctors to develop solutions for revenue and cost control challenges and opportunities
• Develop, communicate and implement proactive marketing strategies at each hospital for revenue growth in partnership with the Marketing team
• Aid the Business Development team in Identifying opportunities and strategies to acquire additional hospitals
• People & Culture
• Work with Practice Managers and Lead Doctors to develop their leadership skills including fostering a culture of engagement and accountability
• Develop successful Practice Managers to continually surpass benchmarks
• Ensures each hospital provides a supportive, positive work environment for the team
• Work with hospital leadership to forecast staffing needs and initiate recruitment
• Partners with Talent Acquisition to recruit and select Doctors and Practice Managers to meet the needs of the business
• Partners with Human Resources to select, recruit, develop and mentor teams to realize their full professional potential and deliver outstanding high quality medical care, client service and business results
• Serves as escalation point for employee relation issues; partners with the Practice Manager to find amicable resolutions
• Partner with the Practice Managers to maintain appropriate scheduling and Doctor coverage
• Approves time off for continuing education, PTO, etc. to support the needs of the team members and the hospital

Competencies

• Leadership
• Decisiveness
• High Emotional Intelligence
• Analytical Skills
• Coaching/Mentoring
• Change Management
• Communication Skills
• Financial Acumen
• Time Management Skills

Prior Knowledge

• MS Office
• Prior knowledge of Veterinary Practice Management Software

Preferred Education & Experience

• Bachelor’s Degree in Business Management or a related field is required or an equivalent combination of years education, training and years of experience that provides the required knowledge, skills and abilities
• A minimum of Eight (8) years of Veterinary Practice/Management experience, preferably with three (3) years or more in multi-location management in a service industry role