Regional Director of Operations

What You’ll Do

• Partner with Practice Managers and local leaders to improve operational performance, team engagement, and patient experience
• Support execution of each practice’s Value Creation Plan, including growth, staffing, scheduling, productivity, profitability, and patient retention priorities
• Build trust with practice teams through consistent communication, transparency, problem-solving, and reliable follow-through
• Coach and develop current and future clinic leaders, creating a culture where feedback, accountability, and psychological safety can coexist
• Use data, financial insight, and sound judgment to identify opportunities and prioritize high-impact initiatives
• Strengthen front desk and administrative operations so providers can work efficiently and patients receive a consistent, high-quality experience
• Partner cross-functionally with Thrive leaders in operations, talent, finance, compliance, integration, and growth
• Travel regularly to assigned practices to build relationships, understand local dynamics, and support execution

What You Bring

• The strongest candidate will be an operations leader who can balance business discipline with emotional intelligence
• You know how to move work forward without relying on authority alone, and you are comfortable influencing experienced practice leaders in a partnership-oriented environment
• We are looking for someone with Physical Therapist credential strongly preferred; Occupational Therapist and Speech-Language Pathologist candidates with strong operations leadership experience will also be considered
• 3-5+ years of healthcare operations leadership experience, ideally in outpatient physical, occupational, or speech therapy
• Multi-site leadership experience strongly preferred
• Strong financial and operational acumen, including comfort with clinic-level performance metrics and P&L management
• Proven ability to build trust, coach leaders, and align teams around shared goals
• Strong communication, judgment, adaptability, and problem-solving skills
• Experience improving workflows, scheduling, staffing, patient retention, and front desk operations
• Comfort working in a growing, evolving organization where each practice may require a different leadership approach
• Clinical licensure or healthcare management certification is a plus, but not required
• Ability and willingness to travel to practices as needed