Regional Director of Operations

About the role

We're looking for a versatile, hands-on Task Force Manager to support hotel operations across a portfolio of properties throughout New England. This role is built for a hospitality leader who thrives on variety — someone who can walk into a new property, quickly read the room, and jump in to stabilize, support, and elevate performance during transitions, leadership gaps, or peak demand periods.

Responsibilities

• Provide interim leadership and hands-on operational support at assigned properties as needed
• Function as General Manager or Innkeeper depending on the assignment and the property's operational structure
• Manage day-to-day hotel operations, keeping service quality, operating standards, and financial goals on track
• Diagnose operational challenges quickly and roll out both quick fixes and longer-term improvements
• Oversee all core departments: Front Office, Housekeeping, Maintenance, and Food & Beverage, bringing hands-on expertise to each
• Ensure compliance with operating standards, safety regulations, and company policy
• Support staffing, training, performance management, and team development
• Partner with ownership and corporate leadership to deliver consistent guest experiences and results
• Travel across New England to wherever you're needed, sometimes on short notice, for assignments of varying length
• Read and manage a P&L with confidence, owning expense and labor controls
• Apply working knowledge of sales processes and revenue strategy

Requirements

• 1–3 years of Department Head or Assistant General Manager experience in a full-service hotel
• Well-rounded, cross-departmental experience — you've worked in and understand how every part of a hotel runs
• Strong leadership, communication, and problem-solving instincts
• A track record of adapting fast and leading through change
• Willingness to travel extensively throughout New England with a flexible schedule
• Solid financial and operational acumen
• The ability to build trust and credibility with a new team fast

Qualifications

• Working knowledge of sales processes and revenue strategy

Skills

• Interim leadership and hands-on operational support
• Day-to-day hotel operations management
• Department oversight and cross-departmental experience
• Operational challenge diagnosis and improvement implementation
• Compliance with operating standards, safety regulations, and company policy
• Staffing, training, performance management, and team development
• Collaboration with ownership and corporate leadership
• Travel and flexibility
• Financial and operational acumen
• Building trust and credibility with a new team

Benefits

• Earned paid time off
• Employer-contribution medical, dental, and vision insurance
• Optional life insurance
• Short-term and long-term disability coverage
• Optional 401(k) with employer match
• Employee discounts at participating hotels
• On-demand pay option
• Employee referral bonuses
• Performance bonuses tied to guest satisfaction scores
• Strong internal growth opportunities within a rapidly expanding hotel group

About the Company

A New England-based hotel ownership and management company operating a large regional portfolio of properties. The organization has been recognized in national industry rankings among leading hotel owners, developers, and management companies, and continues to expand.