Regional Director of Operations
About the role
The Regional Director of Operations is responsible for the overall operational performance, growth, and success of Relief Mental Health clinics within the assigned region. The RDO leads through Clinic Managers and is responsible for developing strong, independent leaders who take ownership of their clinic's performance, team, patient experience, and results. The RDO provides leadership, accountability, and support without taking over the day-to-day responsibilities of the Clinic Manager. The RDO works closely with the Regional Clinical Director and other company leaders to ensure clinics have the staffing, provider capacity, operational infrastructure, and resources necessary to meet current demand and support continued growth. Reporting Relationships & Scope Clinic Managers report directly to the RDO. The RDO is responsible for hiring, developing, evaluating, and holding Clinic Managers accountable for performance. Clinic staff report through their Clinic Manager. The RDO provides oversight and support through the Clinic Manager rather than managing clinic staff day to day. Licensed clinical providers report through the appropriate clinical leadership structure. The RDO partners with the Regional Clinical Director on provider capacity, schedules, productivity, workflows, and patient experience while maintaining clear separation between operational and clinical oversight.
Responsibilities
- Own census, visit volume, operational performance, and growth across clinics and service lines