Regional Director of Operations

Duties and Responsibilities

• Fully embody, embrace and lead with Heartland Dentals' mission, vision and core values
• Direct and lead the administrative operations of 25+ supported dental offices, comprising more than $25MM in revenue
• Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
• Drive the key segments of growth within the region; analyze business reporting and create recommendation/action plans to attain yearly budgetary and contribution objectives, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
• Maintain the regional P&Ls and develop effective ways to close the gaps between actual performance and company projections
• Develop workforce planning, recruiting and retention strategy to maintain optimum performance of the region
• Partner directly with and develop the Regional Managers of Operations, who are responsible for maintaining daily business operations and building strategic relationships with supported dentists
• Attract, select, and invest in the best talent, using objective talent insights to build a team who will build the region; facilitate career development and talent management
• Foster a culture based on patient service, where we do the right thing for the right reasons
• Participate in routine business reviews, including quarterly business reviews with executive leadership
• Build consistency and alignment through coordinating resources from our Home Office and regional field support (examples: Marketing, IT, Accounts Receivables, Credentialing and Patient Services)
• Other projects as assigned

Minimum Requirements

• Completion of one of the following: 7 years of managerial experience OR bachelor degree and no less than 2 years of managerial experience OR MBA with 2 years meaningful industry experience
• Proven business insights and decision-making skills; P&L experience essential
• Excellent written and verbal communication skills; comfort with articulately expertly present to various audiences
• Strong social skills, with the ability to connect from entry-level team members and supported dentists, alike
• Maintain strong organizational skills and respond in a timely manner to a large amount of communication
• Leadership skills
• Able to collaborate with key stakeholders
• Frequent overnight travel, often on short notice
• Experience leading multiple business units and profit centers

Desirable Qualifications

• Healthcare experience, preferably in the dental space