Regional Director of Operations

Job Summary The Regional Director of Operations is responsible for overseeing the performance, efficiency, and operational effectiveness of multiple clinics within a defined geographic region. This role ensures consistency in workflows, financial performance, patient experience, and staff development across all assigned locations while driving strategic initiatives to optimize clinic operations and growth. Key Responsibilities Oversee daily operations of multiple clinics and ancillary services within the assigned regionEnsure consistency in workflows, policies, and performance standards across locationsConduct regular site visits to evaluate operations, staff engagement, and patient experienceCollaborate with physicians to review workflows, performance metrics, and optimize clinic and surgical volumeSupervise clinic managers and operational teams across multiple sitesProvide coaching, training, and performance evaluations to support leadership developmentPartner with HR on recruitment, hiring, and retention strategiesMonitor key performance indicators (KPIs) including patient volume, utilization, and profitabilityOversee budgeting, financial performance, and cost control across regional clinicsReview and report monthly profit and loss statements to senior leadershipCollaborate with providers and billing teams to ensure accurate and timely claims processingIdentify and implement cost-saving initiatives and operational efficienciesMonitor and improve patient satisfaction and service quality across the regionEnsure standardized processes for scheduling, intake, and patient follow-upAddress escalated patient concerns and lead service recovery efforts Education And Experience Bachelor’s degree preferred or equivalent combination of education and experienceMinimum of five (5) years of relevant operational or healthcare management experienceExperience managing multiple locations or departments preferred Preferred Qualifications & Skills Strong leadership and multi-site management experienceExcellent organizational and operational oversight skillsAbility to analyze financial data, KPIs, and performance metricsStrong communication and interpersonal skillsProven ability to develop and lead high-performing teamsExperience in budgeting, cost control, and financial managementAbility to drive process improvement and operational efficiencyStrong problem-solving and decision-making skillsAbility to collaborate effectively with physicians, leadership, and cross-functional teams Orthopaedic Solutions Management is a Drug Free Workplace We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.