Regional Director of Operations

About the role

The Regional Director of Operations leads and elevates performance across multiple locations, driving profitability, compliance, and scalable growth. As a key member of the leadership team, this role translates vision into execution — standardizing operations, building high-performing teams, and delivering exceptional results across the organization.

Responsibilities

• Own full operational performance across multiple sites — driving KPIs, service delivery, efficiency, and accountability for results
• Travel frequently to fill vacant roles, professional develop staff, conduct internal quality assurance audits, and provide leadership for industry surveys
• Identify gaps, solve problems, and implement continuous improvements across all functions
• Execute growth strategies that fuel expansion and scalability, evaluating systems, vendors, and partnerships for maximum ROI
• Partner with Finance to manage budgets, control costs, and ensure operational decisions align with profitability
• Maintain full compliance with regulatory, licensing, and contractual requirements while proactively mitigating risk
• Support audits, quality assurance, and corrective action initiatives across all locations
• Lead, coach, and develop Operations leaders — building a culture of accountability, performance, and continuous growth
• Deliver clear reporting on KPIs, financials, and key initiatives to executive team

Requirements

• Proven track record leading multi-site operations with strong accountability for performance, profitability, and scalable growth
• Strong financial acumen — experienced managing budgets, forecasts, and cost control across complex organizations
• Exceptional leadership skills with a demonstrated history of building, coaching, and developing high-performing teams
• Strategic thinker with the ability to execute with discipline, urgency, and a proactive, solutions-first mindset
• Highly organized and results-driven — skilled at managing competing priorities and deadlines in a fast-paced environment
• Strong communicator with excellent interpersonal skills, professional judgment, discretion, and a collaborative mindset
• Committed to compliance, HIPAA standards, and operational accuracy with strong attention to detail
• Experience in healthcare, home care, or a regulated industry strongly preferred; in-home care background a bonus
• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Benefits

• Paid Time Off and Paid Holidays
• 100% Company-Paid Dental Insurance and Vision Insurance
• 100% Company-Paid $25,000 Life Insurance Policy
• 100% Company-Paid Employee Assistance Program — including mental health counseling sessions, financial coaching, provider referrals, and childcare resources — available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• 401(k) Retirement Program — with Employer Match
• Professional Development — ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week

Pay

$120,000 – $140,000