Regional Director Of Operations

Abode Care Partners, an affiliate of BrightSpring Health Services, delivers integrated medical services to individuals in settings ranging from skilled-nursing and assisted-living facilities to private homes. We focus on older adults, people with complex conditions, and individuals with intellectual or developmental disabilities, ensuring high-quality care and dignity.

About the role

The Regional Director of Operations oversees operational, logistical, and administrative functions across multiple Assisted Living Facility (ALF) and Skilled Nursing Facility (SNF)–based primary-care practices. This leader blends operational oversight with performance management to ensure high-quality patient care, provider productivity, compliance, and client satisfaction.

Responsibilities

• Operational Leadership & Facility Relationship Management
  • Serve as primary point of contact for ALF/SNF administrators and facility leadership.
  • Strengthen building penetration, support client satisfaction, and resolve issues related to patient care, provider interactions, or operational barriers.
  • Ensure ALF/SNF operations meet industry standards, organizational policies, and regulatory guidelines.
  • Support state and federal survey preparation and on-site operational compliance.
• Provider Scheduling, Coverage & Logistics
  • Create and manage provider schedules and facility coverage across the region to ensure continuity of care.
  • Maintain accurate 24/7 call rotations, provider PTO tracking, and backup coverage plans.
  • Optimize geographic routing to reduce provider travel time and increase visit efficiency.
  • Facilitate onboarding and shadowing schedules for new clinicians; manage credentialing, collaborative agreements, and provider access to buildings and systems.
• Performance Monitoring & Productivity Management
  • Monitor and analyze KPIs including visit volume, home-visit completion rates, patient panel size, readmission rates, preventive-care metrics, and value-based-care compliance.
  • Review and operationalize dashboards supporting provider productivity, geographic efficiency, and quality outcomes.
  • Conduct monthly/quarterly performance reviews with Regional Clinical Directors; identify trends, gaps, and opportunities for improvement.
  • Support providers in closing gaps in care and meeting quality measure expectations (e.g., HEDIS, STAR ratings).
  • Track same-day/urgent visit responsiveness.
• Administrative Oversight & Financial Processes
  • Manage regional expenses, payroll, CME tracking, reimbursement, and supply ordering.
  • Oversee account access, track credentialing, manage collaborative agreements, and support patient intake workflows.
  • Implement operational policies and ensure adherence to organizational best practices.
  • Support budget monitoring, cost controls, and optimization across regional operations.
• Provider Support & Cross-Functional Collaboration
  • Act as a resource for clinicians regarding workflows, processes, and medical-group policies.
  • Partner closely with Regional Clinical Directors to support provider retention, engagement, and performance accountability.
  • Collaborate with schedulers, performance analytics teams, and leadership to streamline operations and improve patient access.
  • Address provider concerns, operational barriers, and workflow inefficiencies proactively.

Requirements

• Bachelor’s degree in healthcare administration, business, or related field preferred.
• 3–5 years of supervisory, operational, or administrative leadership experience in healthcare required.
• Experience in primary care, home-based care, or ALF/SNF settings strongly preferred.
• Strong understanding of healthcare operations, clinical workflows, and provider roles (MDs, NPs, PAs, RNs, MAs).
• Knowledge of KPIs, quality measures, and value-based care models.
• Skilled in schedule optimization, geographic routing, and logistics planning.
• Proficiency with EMR systems, Excel, and dashboard/analytics tools (e.g., Power BI).
• Strong communication skills, with the ability to collaborate with clinical and operational leadership.
• Demonstrated ability to lead regional teams across multiple locations.
• Excellent problem-solving, organizational, and time-management skills.
• Ability to work independently and make data-driven decisions.
• Travel 25–75% across assigned region.