Regional Director of Nursing & Clinical Operations (Mesa Region)

Position Overview

We are seeking a strategic and results-driven Director of Clinical Operations (Mesa Region) to join the Peaks Healthcare team and play a vital role in driving clinical excellence across our Skilled Nursing Facilities.

Key Responsibilities

• Leadership Model clinical confidence and accountability across all levels of the organization

• Identify clinical development opportunities for regional clinicians and facility personnel

• Apply problem-solving and root cause analysis skills to resolve complex clinical concerns

• Articulate and champion the clinical vision and standards of excellence

• Support and facilitate Peaks Healthcare core values, practice standards, and code of conduct

• Establish priorities to leverage resources proactively and avoid crisis situations

• Staff Training and Development

• Identify facility strengths and clinical development needs
• Mentor and develop co-worker and facility clinical leadership
• Staffing, survey readiness, quality management, and customer service
• Collaborate with interdisciplinary teams to identify educational needs
• Communicate educational needs to appropriate departments
• Participate in training programs to meet organizational needs
• Ensure training consistency

• Clinical Operations

• Use standard company reports and tools to monitor contract labor, open positions, supply costs, PPD, and other indicators
• Analyze trends and meet budget expectations
• Monitor staffing ratios to validate compliance with company, state, and federal requirements
• Collaborate with Clinical Reimbursement to ensure documentation adequacy for medical necessity and reimbursement compliance
• Train and direct leadership on survey process management
• Implement corrective plans when weaknesses are identified
• Review the Statement of Deficiencies (2567) to determine opportunities for Informal Dispute Resolution (IDR)
• Facilitate plan of correction completion to meet deadlines
• Oversee Risk Management reporting
• Ensure high-risk events and reportable occurrences are communicated and submitted in accordance with State and Federal requirements
• Partner with the Clinical Director of Pharmacy Services on pharmacy initiatives
• Maintain current knowledge of regulations and communicate changes to the appropriate leaders

• Continuous Quality Improvement

• Communicate regularly with the Leadership Team regarding facility and regional quality and operational concerns
• Identify trends and collaborate to implement solutions
• Monitor effectiveness and sustain improvement
• Validate facility site visits are completed
• Analyze results, conduct root cause analysis, and provide timely feedback with recommended changes
• Utilize quality management reports (QIQM, Event Management, and other tools) to proactively evaluate and manage operational systems
• Monitor and validate survey trends
• Manage resident care delivery and sustain substantial compliance

Qualifications

• Registered Nurse (RN) license required

• 5–8 years of clinical experience in Long Term Care/Skilled Nursing Facilities

• Working knowledge of long-term care clinical and operational systems, including reimbursement regulations, nursing practices, and federal/state regulatory requirements

• Strong analytical skills with the ability to understand financial systems and budgetary management

• Ability to travel by car and plane, including overnight stays, as needed; frequent travel throughout the State of New Mexico expected

Benefits

• Competitive pay
• 401K
• Health, dental, and vision insurance
• Paid Time Off (PTO)
• Supportive and collaborative work environment

About Us

We are a growing company with a team of dedicated regional Directors and Consultants working closely together to consult with Skilled Nursing Facilities throughout Wyoming. More than a workplace, we are a team built on our Core Values—Humility, Dedication, Compassion, Excellence, and Accountability—committed to making a meaningful difference in the lives of our residents every day. We foster a supportive environment where employees are valued and empowered to succeed—professionally and personally.