Regional Director of Facility Partnerships and Clinical Support

Initial Facility Engagement and Relationship Development

Serve as NIVA's lead representative during the initial stages of facility outreach, partnership development, and implementation.
Establish the first meaningful relationships with prospective and newly contracted facility leaders.
Conduct initial on-site meetings with Facility Administrators, Executive Directors, Directors of Nursing, Assistant Directors of Nursing, Unit Managers, wound care nurses, quality and compliance leaders, social services, discharge-planning personnel, therapy leadership, and other stakeholders involved in resident care.
Assess each facility's wound care structure, patient population, staffing model, clinical resources, referral processes, documentation practices, quality priorities, and operational needs.
Identify gaps in wound care access, clinical oversight, treatment continuity, staff education, specialty-provider availability, and care coordination.
Align NIVA's clinical services, provider model, rounding structure, communication practices, and educational resources with the specific needs of the facility.
Clearly define NIVA's role, facility responsibilities, referral expectations, communication pathways, and implementation requirements during initial meetings.
Build early trust by demonstrating clinical credibility, operational awareness, responsiveness, and detailed knowledge of skilled care facility processes.
Ensure facility leadership and frontline teams understand how and when to engage NIVAEstablish an appropriate communication and relationship cadence before clinical services begin
Maintain continuity from the initial facility meeting through onboarding, implementation, and ongoing account management.

Facility Relationship Management

Serve as the primary point of contact for assigned Skilled Nursing, Assisted Living, and Independent Living facility partners.
Develop trusted relationships with facility administrators, executive directors, nursing leaders, clinical teams, social services, therapy departments, and other appropriate stakeholders.
Conduct weekly on-site visits to assigned facilities to maintain strong operational, clinical, and leadership relationships.
Maintain a consistent cadence of in-person, telephone, email, and virtual communication.
Attend facility meetings as appropriate, including Quality Assurance and Performance Improvement meetings, Resident Council meetings, care coordination meetings, interdisciplinary clinical meetings, Administrator or Executive Director meetings, Director of Nursing leadership meetings, and discharge-planning meetings.
Maintain a professional presence that reflects NIVA's clinical excellence, responsiveness, and partnership-focused service model.
Position NIVA as a trusted clinical and operational partner rather than solely as an outside service vendor.
Develop a working understanding of each facility's priorities, staffing challenges, quality goals, census considerations, and resident-care needs.

Facility Partnership Development

Develop and execute territory-specific growth strategies focused exclusively on Skilled Nursing, Assisted Living, and Independent Living facilities.
Identify prospective facility partners that would benefit from NIVA's mobile wound care services.
Conduct on-site introductory meetings, clinical presentations, leadership discussions, educational sessions, and service evaluations.
Build relationships with facility decision-makers and clinical influencers.
Clearly communicate NIVA's clinical capabilities, provider model, treatment services, facility rounding process, communication standards, documentation expectations, patient eligibility requirements, clinical outcomes, and facility and NIVA responsibilities.
Identify opportunities to expand services into additional units, buildings, sister facilities, and affiliated communities.
Achieve assigned facility-development, patient census, admission, referral, and territory-growth expectations.
Maintain a consistent prospecting and relationship-development cadence throughout the assigned territory.
Coordinate with sales leadership on partnership proposals, service agreements, and implementation planning.

Facility Onboarding and Clinical Integration

Lead or coordinate initial onboarding meetings with facility administration, nursing leadership, clinical staff, and ancillary departments.
Develop a facility-specific implementation plan based on the organization's workflows, staffing model, resident needs, and operational structure.
Educate facility staff regarding NIVA's clinical service model, appropriate patient identification, referral and intake procedures, patient eligibility requirements, scheduling and rounding workflows, documentation expectations, communication pathways, clinical escalation processes, treatment capabilities, and facility and NIVA responsibilities.
Support facility leadership and clinical staff in establishing appropriate resident-identification, referral, communication, and implementation workflows.
Coordinate with NIVA's clinical, intake, case management, scheduling, credentialing, and operational teams to support a seamless transition into patient care.
Remain actively involved during the initial weeks of service to identify and correct implementation barriers.
Reinforce agreed-upon workflows when referral, scheduling, documentation, or communication processes are not being followed.
Evaluate early utilization and determine whether additional education, leadership engagement, or workflow modification is needed.

Clinical Education and Facility Support

Serve as a clinically credible resource during facility presentations, partnership discussions, onboarding sessions, account reviews, and educational programs.
Address clinical and operational questions from administrators, executive directors, nursing leaders, facility clinicians, and other stakeholders.
Translate complex wound care concepts, clinical protocols, and treatment options into clear and approachable information.
Conduct clinical in-services and educational programs for facility staff.
Develop and refine clinical marketing materials, facility training guides, implementation resources, referral guides, educational presentations, and facility-facing clinical content.
Educate internal teams regarding facility workflows, skilled care operations, and the clinical value proposition of NIVA's facility-based services.
Represent NIVA as a clinical resource at conferences, trade shows, professional meetings, and industry events.

Patient Census and Facility Utilization

Maintain ongoing engagement following facility implementation.
Reinforce NIVA's value proposition with facility leadership and frontline staff.
Conduct routine account reviews, leadership check-ins, and educational refreshers.
Identify opportunities to increase facility utilization and expand the partnership.
Solicit feedback regarding provider performance, clinical communication, scheduling, documentation, staff education, resident outcomes, responsiveness, and overall service satisfaction.
Identify potential relationship or retention risks and promptly escalate significant concerns.
Develop corrective action plans in collaboration with internal teams.
Support facility retention, contract renewal, census growth, and long-term partnership development.

Partner Growth and Retention

Proactively engage facility leadership when patient volume falls below expectations.
Maintain clear ownership of facility communication to reduce confusion and prevent conflicting information.
Communicate resolution plans, responsibilities, and follow-up expectations to facility leadership.
Document significant concerns, interventions, and outcomes through designated company reporting processes.
Proactively identify and address issues before they negatively affect resident care, facility utilization, or the long-term partnership.

Issue Resolution and Facility Advocacy

Serve as the initial escalation point for assigned facility partners regarding scheduling concerns, documentation questions, provider communication needs, referral-processing challenges, operational concerns, service-delivery issues, and communication gaps.
Evaluate concerns within the context of facility workflows and resident-care requirements.
Coordinate with appropriate NIVA departments to resolve concerns promptly and professionally.
Maintain clear ownership of facility communication to reduce confusion and prevent conflicting information.
Communicate resolution plans, responsibilities, and follow-up expectations to facility leadership.
Document significant concerns, interventions, and outcomes through designated company reporting processes.