Regional Director, Data Centers - West

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance, and allow them to focus on their core business objectives.

Responsibilities

• Management of multiple (3-5) Data Center Managers (DCMs) or Lead Data Center Technicians (DCTs) with responsibilities for the operations and maintenance of facilities, installations, and client demands in multiple Data Centers
• Tracking of key metrics and KPIs of Operations teams tasks and responses
• Assurance that all key facility infrastructure and security monitoring systems are operational
• Escalation of any system, process, or administrative issues across various/all departments within the organization
• Track Preventative Maintenance schedules ensuring equipment remains in proper working condition and DataBank meets its commitments to maintain various Data Center certifications/compliances (SOC, SSAE-18, etc.)
• Ensure Policies and Procedures are met and consistent amongst all regional DCMs as well as ensuring all regions remain consistent
• Ensure safety rules and procedures are followed and that Company property is in safe and operational condition to achieve the best working conditions possible for all employees
• Ensure security rules and procedures are followed
• Plan and implement a continual work schedule to maintain staffing levels of data centers
• Oversee contractor’s performance and skills are in line with producing the desired outcome; ensure all DCMs inspect outside contractor/vendor work upon completion and standards of workmanship and safety are maintained
• Track and resolve all ‘exceptions’ found during PM activities and report back to the respective departmental groups of work being completed; forward all paperwork to the appropriate individuals for record keeping
• Build and maintain a strong relationship with customers/clients
• Provide focus on plans to improve production efficiency and/or achieve cost reduction on OpEx, PUE, End of Life equipment, and system enhancements
• Manage/evaluate PUE at the facility via the BMS system to ensure facility is operating efficiently
• Ensure training of all DCTs to understand the functionality of the BMS system so they can react accordingly to any unexpected issue at the site
• Handle departmental resource planning and budgeting
• Metrics Management: Install interval, Overtime management, Task/productivity trending, PM completions
• Well versed in best practice DC Operations procedures
• Ability to identify, construct, and deploy new policy & procedures
• Process development skills
• Plan and execute on DC operational technical training
• Solid background in Incident Response Procedures
• Effective communicator to keep several sites and staffs working and following standard policy & procedures
• Confident decision maker and motivator that engenders confidence with a technical DC operations staff
• Budget and planning experience
• Confident presenter to client base
• Project completions and closures
• Quality Assurance tracking

Requirements

• Bachelor's Degree in Engineering, preferred
• 5 years experience managing, supervising, or leading Data Center Technicians
• Fantastic written and verbal communication
• Strong understanding of all data center components including HVAC, UPS, servers, etc.
• Data Center background, preferred

Benefits

• Health, Vision, and Dental Insurance Packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement