REGIONAL DIRECTOR-Beauty Systems Group

About the role

Drives sales and profit growth by leading a team that enables associates to put the Customer first in our Stores and provides an effective digital experience. Develops a proactive team that is accountable and delivers a shopping environment that meets or exceeds customer expectations, ensures effective execution of Company merchandising and operational plans, and achieves sales and profit objectives.

Conducts daily/weekly communication with all Business Partners. Manages expenses to meet or exceed profit objectives. Directs all the assigned activities of a designated region, averaging 10 districts in partnership with LPBP, and HRBP. Accountable for profit and performance goals set forth by the company. Maintains an effective level of business literacy about the region and SBH financial position, its midrange plans, its culture and its competition.

Responsibilities

• 40% Brand
• Provides leadership to deliver an exceptional customer experience which maximizes sales / KPIs and drives consistent customer loyalty in all Districts.
• Develops leadership to maintain a strong emphasis on both the store selling model and a channel agnostic approach to exceed expectations.
• Understands the competitive landscape by observing and studying the competition to learn about current initiatives/strategies.
• Shares insights with relevant key business partners and supervisors.
• Maintains a strong partnership with all Business Partners through discussions and weekly touch bases.
• Builds and nurtures a culture of highly engaged associates with leaders to drive passion and commitment for the business that drives results troubleshoot.
• Maps out and understands the end-to-end customer journey and the associated KPIs, identifying any client friction points and finding ways to solve them.
• Identifies gap areas, sets ecommerce excellence targets and ensures that all relevant SLAs are in place.
• Develops business cases as needed for new strategic initiatives.
• 30% People
• Develops recruitment strategy and pipeline, and training consistently within all Districts to drive results.
• Assesses District Managers to identify talent opportunities which impact District performance.
• Engages District Managers in discussions around their own strengths and opportunities through both the IDP and performance review process.
• Strategically identifies and holds all District Managers accountable for ensuring that the store environment is safe at all times for all associates and customers.
• Plans for developmental opportunities, anticipates openings.
• Strong accountability with a succession plan in place.
• Maintains a strong partnership with HRBP through talent development discussions and weekly touch bases.
• Maintains a strong partnership with all business partners.
• Engages in talent reviews and succession planning, promoting the right talent and building career pathing for high performers.
• Affirms the development needs from a business perspective and takes ownership and addresses them.
• 15% Safety/Loss Prevention
• Holds all District Managers accountable for ensuring that the store environment is safe at all times for all associates and customers.
• High level of accountability to ensure all policies and procedures are followed consistently within all Districts.
• Responsible for protecting company assets by ensuring all procedures are being followed within each District as they relate to shrink, damages, banking, hazmat, social distancing etc.
• Maintains a strong partnership with the LPBP through discussions and weekly touch bases.
• 15% Operations
• Drives the execution of all company processes through training and development at the Store Manager and District Manager level.
• Consistent performance at all levels of management throughout the Region.
• Actively manages and leverages payroll and all other controllable expenses.
• Ensures consistent execution across Region supporting all digital strategies (SFS, BOPIS,2HD).
• Provides feedback regarding Real Estate opportunities (relocations, new stores, new sites).
• Knowledge, Skills & Abilities
• Excellent oral and written communication skills.
• Strategic Thinker/Shape Strategy to ensure execution.
• Builds Collaborative/Organizational Relationships.
• Focus on Customers Passion for delivering great customer experience.
• Strong leadership and management skills.
• Engage and Inspire: High energy with a strong sense of urgency.
• Organizational Influencer.
• Process/Quality Improvement.
• Experience in business, management, and merchandising,
• Drives Organization success/results.
• Ability to lead organizational communication/education.
• Ability to quickly adapt and learn.
• Financial/Quantitative Acumen.
• Develop/enhance talent.
• Business acumen.
• Earn Trust and build a strong team.
• Enthusiasm for the beauty industry and its products.
• Strong desire to provide the best communication and education possible for the stores.
• A strong understanding of the competitive landscape implementing Regional segmentation.

Requirements

• College degree preferred.
• 8 - 12 years in similar or related tasks.
• Prior business, management, and merchandising experience.

Skills & Abilities

• Excellent oral and written communication skills.
• Strategic Thinker/Shape Strategy to ensure execution.
• Builds Collaborative/Organizational Relationships.
• Focus on Customers Passion for delivering great customer experience.
• Strong leadership and management skills.
• Engage and Inspire: High energy with a strong sense of urgency.
• Organizational Influencer.
• Process/Quality Improvement.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, SBH associates may take advantage of our in-house salon, which offers complimentary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!