Regional Director

Key Responsibilities

• Responsible for the execution and oversight of processes and procedures related to program regulations, client retention, staff engagement and program growth.
• Ensures strict adherence to compliance requirements including but not limited to program regulatory compliance and quality standards.
• Ensures optimal staffing and partners with talent acquisition on recruitment strategies.
• Collaborates with Business Development to ensure resources are in alignment with growth targets.
• Collaborates with marketing in initiatives to increase awareness of Vitra’s community reach, programs and client-centered initiatives.
• Ensures compliance plan for Health Care Delivery is aligned with regulations and quality standards and best practices.
• Ensures NCQA standards and requirements are reflected on clinical team practices, delivery of services and documentation.
• Ensures process improvement initiatives are aligned with organizational goals and program requirements.
• Ensures compliance reports and metrics meet targets and proactively work with HCD management team to identify areas for improvement.
• In conjunction with the COO, develops and implements processes and procedures to ensure program regulations are met and clinical excellence is in the forefront of healthcare delivery.
• Stays updated on industry trends, regulations, and best practices and collaborates with Vitra’s leadership team to implement changes as indicated.
• Maintains a “Vitra-wide” approach to processes and change ensuring practices are uniformly implemented across Vitra Mentors and develops managers ensuring performance and feedback are aligned with professional standards and clinical excellence.
• Continuously Identifies direct report managers’ growth opportunities and provides professional development support and coaching.
• Fosters a positive team culture by ensuring region managers set clear expectations, facilitates comprehensive training on systems and processes, and continuously reviews patterns and performance.
• Ensures assigned region (s) performance evaluations and coaching are delivered timely and in alignment with policies and standards.
• Regularly analyzes key performance metrics, such as staffing template utilization, client satisfaction, client, and staff retention, and implements strategies to optimize operational efficiency and quality of care.
• Participates in budget development and ensures it is aligned with targets.
• Ensures EHR platform is aligned with operational need by working closely with management and IT staff.
• Oversees Vitra’s Telehealth Hub ensuring it is aligned with quality and regulatory standards.
• Foster culture of customer service and commitment to quality care.
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show a genuine interest and compassion for the communities we serve.

What We Are Looking For

• Bachelor’s Degree or equivalent in healthcare required, Masters preferred.
• 6-10 years management experience required.
• Experience building a business, delivering against ambitious targets, in a fast paced, often ambiguous, and rapidly changing environment.
• Proven track of quality and regulatory excellence.
• Leadership experience managing multiple teams.
• Conceptual and analytical problem-solving skills.
• Strong communication skills.
• Customer service mentality.
• Able to work independently & willing to work in the Field as needed.
• Able to travel to assigned areas required.

Physical and Environmental Demands

• Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; require pushing and pulling equipment and supplies weighing up to 35 pounds; require walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits

• Health Insurance with a generous employer contribution.
• Dental and Vision Benefits.
• 401K plan with a company 5% match.
• Paid-Time Off.
• Competitive Pay Rates.
• Wellness Benefits.
• Tuition Reimbursement.
• Supplemental Benefits:
• Life, Accident, Critical Illness and Disability Insurance.