REGIONAL DIRECTOR

About the role

Provide operational, clinical, and financial oversight for multiple programs across Massachusetts. Lead high-performing teams, drive quality outcomes, support organizational growth, and ensure programs consistently deliver exceptional services while living our values every day.

Responsibilities

• Lead and support Program Directors across the region.
• Drive organizational strategy and operational initiatives.
• Foster a culture of accountability, collaboration, and professional growth.
• Provide coaching, mentoring, and values-based leadership.
• Partner with Human Resources on recruitment, retention, workforce planning, and leadership development.
• Support change management initiatives and champion employee engagement.
• Provide day-to-day operational oversight for regional programs.
• Ensure high-quality service delivery and program performance.
• Strengthen relationships with referral sources and community partners.
• Support census growth and service expansion opportunities.
• Promote organizational culture, diversity, inclusion, and employee engagement initiatives.
• Ensure services are person-centered, trauma-informed, and aligned with best practices.
• Partner with Clinical and Quality teams to improve outcomes.
• Oversee implementation of corrective action plans and quality improvement initiatives.
• Ensure compliance with federal, state, payer, accreditation, and organizational requirements.
• Monitor program compliance through audits and performance reviews.
• Collaborate with program and finance teams to manage budgets and achieve financial goals.
• Monitor revenue cycle performance and key operational metrics.
• Ensure adherence to fiscal policies and reporting requirements.
• Build and maintain strong relationships with funders and government agencies.
• Support new program development, business expansion, licensing, and RFP responses.
• Represent the organization with funders, regulatory agencies, and community stakeholders.
• Advocate for the individuals and communities we serve.
• Develop strategic partnerships that support growth and service excellence.

Requirements

• Bachelor's Degree in Human Services or a related field.
• Minimum 6 years of experience supporting individuals with intellectual/developmental disabilities, mental health conditions, substance use disorders, or similar populations.
• Minimum 3 years of leadership experience managing programs or teams in human services.
• Strong communication, organizational, and time management skills.
• Valid driver's license and ability to travel throughout the region.
• Ability to obtain required background clearances.

Preferred Qualifications

• Master's Degree in a Human Services-related field.
• Clinical experience in behavioral health, IDD, or related services.

Skills

• Strategic Thinking
• Operational Excellence
• Team Development & Coaching
• Financial Acumen
• Quality & Compliance Management
• Change Leadership
• Relationship Building
• Communication & Influence
• Diversity, Equity & Inclusion
• Problem Solving & Decision Making

Travel & Work Environment

Must be available for frequent travel to all residential locations, meeting locations, and be responsible for on-call duties. Occasional evening, weekend, and overnight travel requirements. Combination of office, program, community, and meeting environments. Must be able to perform routine physical activities including sitting, standing, walking, driving.

Benefits

• Lead meaningful programs that transform lives.
• Influence strategic growth and innovation.
• Develop high-performing teams and future leaders.
• Build strong community partnerships.
• Drive quality outcomes and operational excellence.

About the Company

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies, allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures, we create cost savings that result in reinvestment into the organization's stakeholders through capacity creation and employee compensation betterment.