Regional Customer Service Manager
Location
At Johnson Matthey, your work will matter. As a Regional Customer Service Manager, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life-saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.
The role
As a Regional Customer Service Manager, you will help drive our goals by:
Leading, coaching and developing a regional customer service team across multiple sites to deliver high quality support and service.
Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities.
Managing customer service processes within SAP, resolving transactional issues and supporting continuous process improvements.
Monitoring and communicating demand changes, schedule volatility and service performance to key stakeholders.
Reporting and explaining performance metrics including OTIF, expedited freight and demand trends.
Supporting Order to Cash compliance requirements and contributing to export, financial reporting and customer account activities.
Key skills
Experience leading customer service teams within a manufacturing or supply chain environment.
Proficiency in SAP, with the ability to troubleshoot transactional and process-related issues.
Strong stakeholder management and relationship-building skills across commercial and operational functions.
Excellent analytical, organizational, verbal and written communication skills.
Demonstrated success improving processes and driving operational performance.
Qualifications
Bachelor’s degree in Business, Accounting, Science, Engineering or a related discipline preferred.
Spanish language skills are advantageous.
What we offer
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities.
We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirement plans that support our employees’ financial and physical wellbeing, such as:
Retirement Savings (401K Match, plus an additional Employer Contribution)
20 days annual PTO (varies for shift-based roles)
Life and Disability Insurance
Health Insurance (Medical, Prescription, Dental and Vision)
Voluntary Benefits
Wellbeing Programs and Incentives
Tuition Assistance
Parental Leave
Benefits
Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
How to apply
To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Mathe r for the selection of suitable candidates for our vacancies as they arise.
About the company
Johnson Matthey is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.