Regional Crisis Manager - Americas

About the role

The Global Crisis Management function is part of the broader Physical Security (PSec) department; and our mission is to mitigate the loss to our People, Assets, Operations, and Reputation from off-platform & physical-natured crises through highly-effective Crisis Management Teams (CMTs). The aim is to ensure the safety and security of our employees, maintain the continuity of critical operations and minimize the impact to our brand reputation in the face of a physical security crisis.

Responsibilities

• Lead the adoption, implementation and continuous improvement of the global Physical Security crisis management programme across North America and Latin America, ensuring alignment with global standards and methodology.
• Oversee the readiness and maturity of regional Crisis Management Teams (CMTs), including maintaining rosters, response plans, risk registers and preparedness tools.
• Career development and mentoring of Crisis Specialists or junior team members, support global programme initiatives, and undertake additional duties as required.
• Coordinate real-time crisis response activities, including CMT activations, incident management support, documentation and cross-functional stakeholder alignment.
• Design and deliver crisis management training, simulations, exercises and workshops to strengthen organisational preparedness and response capability.
• Monitor regional security threats and emerging risks, recommending proactive measures to enhance resilience and operational readiness.
• Build trusted relationships with leadership teams and cross-functional partners to increase programme awareness, improve user experience and drive continuous enhancement.

Qualifications

• Minimum Qualifications: 5+ years of experience in crisis management operations, planning and/or exercises, including programme design and implementation at regional or global level.
• Strong project management skills with the ability to provide strategic direction and thought leadership.
• Excellent written communication skills, with the ability to tailor messages clearly and concisely for a wide range of audiences.
• Proven ability to exercise sound judgement and make effective decisions in time-sensitive situations.
• Able to coordinate cross-functional teams within a complex and fast-paced working environment.
• Able to work fully on-site, five days per week.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Job Information

[For Pay Transparency] Compensation Description (Annually) The base salary range for this position in the selected city is $102400 - $216000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.