Regional Client Performance Manager - Southwest

Responsibilities

• Supports operational and client metrics achievement by preparing audit reports
• Conducts internal audits on insurance KPIs and operating procedures
• Develops understanding of key client expectations and oversees performance improvement initiatives
• Works with National Account team to communicate performance and build improvement plans
• Communicates performance information to Regional leadership and assists in development of plans
• Trains market and shop leaders on WOW repair processes
• Participates in leadership calls to communicate successes and improvement plans
• Supports training and implementation of processes for new acquisitions

Qualifications

• Post-secondary education or equivalent experience
• 3 years in a collision repair environment or similar role
• 3 years of knowledge of Insurance Partner guidelines and Scorecard metrics
• Complete understanding of the Wow Operating Way processes
• Valid Driver's License

Benefits

• Annual Paid Time Off (PTO) plans
• Paid Parental Leave for full-time employees
• Paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Continuing education opportunities
• Free annual prescription or non-prescription safety glasses
• Annual voluntary uniform stipend
• Voluntary daily pay option available