Regional Area Director

Job Description

As a Village Green Area Director, you will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability, and long-term client retention.

This individual will also oversee and create an environment of ownership and accountability for a team of community/general managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best.

Qualifications

• Supervises property operations to ensure that standardized practices and procedures are in place
• Participates in the hiring process for key site positions
• Trains, evaluates, and appropriately disciplines all direct reports. Conducts timely reviews and ensures appropriate/adequate staffing
• Evaluates monthly financial statements and oversees routine reporting to ownership or supervisors
• Reviews payables, payroll, contracts, employee evaluations, market surveys, and monthly marketing plans
• Solves resident issues that cannot be managed at the site level
• Develops annual business plan for each site, including marketing goals, staffing levels, rent levels, and general performance goals and objectives
• Prepares annual operating budgets
• Oversees capital improvement projects and renovations and prepares and implements phasing and execution of 5-10 year capital plans
• Adheres to established policies related to fair housing
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
• Performs Property Manager duties during times of unfilled positions if necessary
• Affords assistance to Property Manager in establishing team environments and goals at sites
• Affords assistance to other Regional Directors in evaluating marketing/staffing/performance issues on properties outside of the immediate portfolio
• Affords assistance in various special projects as they arise when the Vice President requests, i.e., updating operations manuals, proposing new format for employee incentives, assisting in developing new policies and procedures, etc.
• Participates in the due diligence process for new acquisitions, including market assessment, physical inspections, lease audit, staffing and rent level recommendations, capital improvement recommendations, etc.
• Oversees property dispositions through due diligence and closing process
• Determines the new interest rate annually and revises the security deposit interest forms, if required
• Conducts Area Directors checklist monthly and safety checklists as required
• Performs weekly, monthly, and sometimes daily communications with owners. Such communications in weekly marketing updates, recommendations, monthly owners letters, and annual business plans
• Maintains an excellent understanding of accounting practices and procedures with prior work experience in financial analysis
• Intermediate skill level in Microsoft Word and Excel programs

Requirements

• Bachelor’s degree preferred
• Previous experience in property management with multi-site responsibilities at either the Property Manager or Area Director level
• Requires the ability to travel 50 – 65% of the time as necessary
• Working knowledge of property management software to read and understand site-generated reports helpful
• Must be a self-starter with the ability to work independently
• An organized and efficient individual with the ability to handle multiple tasks and prioritize effectively
• Requires strong “people” skills, i.e., tact, discretion, ability to motivate through words, ability to develop strong teamwork
• Requires strong supervisory skills; ability to make goals and deadlines clear and provide direction when necessary
• Ability to think globally while keeping long-term goals in mind
• Logical problem-solving abilities and ability to communicate effectively
• An excellent understanding of accounting practices and procedures with prior work experience in financial analysis