Regional Admissions Coordinator

Join Silverado Palliative Coastal Valleys covering our Temecula area and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Palliative services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.We’re hiring a Palliative Regional Admissions Coordinator – a detail-oriented and compassionate professional who supports the admissions process for hospice and palliative care patients. This role blends administrative precision, empathy, and coordination to ensure a smooth and dignified transition into care.Be a difference-maker with a hospice care leader!You lead with empathy, organization, and professionalism. You’re dependable, emotionally intelligent, and thrive in a fast-paced, team-focused environment. You’re passionate about supporting patients and families with grace and efficiency during vulnerable moments.What You’ll Be Doing:Manage data entry and maintain accurate admission tracking logsCoordinate hospital discharges and general admission processesOvercome initial objections to hospice and palliative care servicesVerify insurance and manage authorization processesSchedule staff to meet with patients and families in a timely mannerEnsure intake documentation is completed per policyParticipate in team meetings and collaborate with interdisciplinary staffCommunicate empathetically with patients, families, and associatesRemain calm and level-headed in emergencies and emotionally intense situationsPerform other duties as assignedQualifications:High school diploma required; college coursework in business administration preferredMinimum 1 year of experience in customer service or inside salesPrior hospice or palliative care experience strongly preferredTyping speed of 50 WPM and proficiency in Excel, Word, and basic computer tasksValid driver’s license, clean driving record, and current auto insurance requiredReliable transportation and willingness to travelMay be required to work outside regular hours based on patient needsWhy Choose Silverado?Fortune Magazine Best Workplace in Aging Services™Certified Great Place to Work®Paid training and strong internal mobilitySchedule: Full Time, Monday - Friday, 8:00am - 5:00pm Anticipated pay range: $25 USD - $27 USD Silverado offers the following benefits to eligible employees: 401(k) matchingHealth, Dental and Vision InsuranceFlexible Spending Account (FSA)Paid time offTuition reimbursement and professional development assistance Referral programOther amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!* Silverado does not accept candidates from outside recruiters or agencies for this role. *California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-DisclosureEmployment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland SecurityEOE/M/F/D/V