Regional Account Specialist - Infusion

About the role

The Regional Account Manager (inside sales) position at Amerita will develop and manage a designated territory, focusing on education and care coordination for all Amerita products and services. This role acts as a single point of contact for prescribers, assisting with referrals and care coordination.

Responsibilities

• Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals.
• Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads.
• Identifies, ranks, prospects, and develops key specialty practices and business relationships in neurology, immunology, and GI accounts within the targeted regional territory.
• Aids in sales escalations and communicates with field sales representatives about details impacting prescriber or patient experience.
• Supports education and delivery of key messages and product presentations within initiatives designed to ensure territory meets performance requirements.
• Forwards calls pertaining to clinical information and questions to Staff Pharmacists, documents updates, and maintains patient profiles.
• Manages prescriber communication preferences, nurtures relationships, and ensures continuity of care for prescription renewals.
• Collaborates with sales to achieve monthly, quarterly, and annual sales goals.

Qualifications

• Associate degree or equivalent from a two-year college or technical school, or certificate program in pharmacy and/or healthcare.
• Bachelor’s Degree desired.
• 2+ years’ healthcare or customer service experience preferred.
• Familiar with specialty providers, clinic, and hospital communities.
• Team player willing to accept and promote organizational goals and function with minimal supervision.
• Ability to respond to common inquiries or complaints from customers, employees, or senior management.
• Self-motivated and results-driven.
• Highly effective in working objectively with a diverse group of people and demonstrates communication, organizational, administrative, and office skills.
• Maintain HIPAA patient confidentiality.
• Familiarity with general pharmacy terminology, brand, and generic names of medications.
• Understanding of drug reimbursement, Managed Care Medical Specialty, and PBM drug benefits.
• Exceptional probing and consultative communication skills.
• Proficient in data entry, verbal skills, computer skills, and learning the department’s software system including CRM.

Skills

• Strong communication and interpersonal skills.
• Effective problem-solving and decision-making abilities.
• Ability to work independently and manage multiple tasks.
• Knowledge of managed care plans and pharmacy benefit managers.
• Experience with CRM systems.

Benefits

• Medical, Dental & Vision Benefits
• HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness, and Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Company-paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement
• Paid Time Off & Holidays

Pay

USD $65,000.00 - $76,000.00 / Year

Schedule

Monday - Friday / Remote

Physical Requirements

Frequently sits, types on a keyboard with fingers, occasionally stands, walks, bends, reaches, climbs stairs/ladders, kneels, crouches, stoops. Physical requirements include the ability to push/pull and lift/carry 1-10 lbs.

About Our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, Amerita combines the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.