Regional Account Specialist - Infusion

About the role

The primary responsibility of the Regional Account Manager (inside sales) position is to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met.

Responsibilities

• Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
• Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
• Identifies, ranks, prospects, and develops key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory
• Aids in sales escalations and communicates routinely with field sales representative partners about details impacting prescriber or patient experience
• Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements
• Forwards calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
• Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
• Nurtures and manages prescriber relationships to improve loyalty, and retention
• Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
• Aids operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
• Ensures that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
• Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Qualifications

• Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare
• Bachelor’s Degree desired
• 2+ years’ healthcare or customer service experience preferred
• Familiar with specialty providers, clinic, and hospital communities desired
• Team player willing to accept and promote organizational goals and function with minimal supervision
• Ability to respond to common inquiries or complaints from customers, employees, or senior management
• Self-motivated and results driven
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills
• Maintain HIPAA patient confidentiality
• Familiarity with general pharmacy terminology, brand, and generic names of medications preferred
• Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits
• Exceptional probing and consultative communication skills
• Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM

Skills

• Probing and consultative communication skills
• Data entry
• Verbal skills
• Computer skills
• Learns the department’s software system including CRM

Benefits

• Medical, Dental & Vision Benefits
• HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement
• Paid Time Off & Holidays

Pay

USD $65,000.00 - $76,000.00 / Year

Schedule

Monday - Friday / Remote

About Amerita

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.