Regional Account Manager- Eastern Region

About the role

Clean Harbors is seeking a Regional Account Manager to support the Retail Market Segment across the Eastern United States as part of the Technical Services Regional Account Sales team. The role focuses on developing and growing strategic relationships with regional retail customers, expanding Clean Harbors' market presence, identifying new business opportunities, expanding existing relationships, increasing share of wallet, and positioning Clean Harbors as the preferred environmental services partner across all aspects of a retail customer’s operations. Applicants may live anywhere in the US but should be no more than one hour from a major airport. The position requires travel 30‑50%.

Responsibilities

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting safely.
• Develop and implement strategic sales plans for Regional Accounts to support profitable revenue growth (detailed revenue potential estimates, analysis of decision processes and key players, understanding critical stakeholders, weekly activity and revenue plans).
• Leverage professional network, current client relationships, and prospect leads to develop new business opportunities.
• Develop and advance trusting relationships with clients, mapping organizations and focusing on decision makers with varying buyer motivations; understand account needs, market drivers, ensure appropriate service/product delivery and pricing, communicate effectively to achieve mutual goals.
• Use insight and consultative selling techniques to coach customer stakeholders and build consensus for Clean Harbors/Safety‑Kleen solutions.
• Anticipate account changes and adjust accordingly.
• Manage communications between business stakeholders and internal teams.
• Negotiate contracts, establish performance timelines, and deliver predictable results.
• Establish and oversee internal budgets with the company and external budgets with the Regional Account.
• Plan and present reports on each account’s progress, goals, and quarterly initiatives; utilize executive presence and influence to drive consensus and bias‑to‑action internally and externally.
• Meet all account needs and deliverables according to proposed timelines, contracts, and agreements.
• Proactively resolve customer issues and complaints.
• Analyze customer data, work cross‑functionally with support teams to deepen CRM through insights and action plans.
• Deepen existing business relationships by increasing account satisfaction with ownership of contractual service requirements, follow up on service delivery, and deliver ever‑improving customer service.
• Understand account profitability, value, and potential to inform strategy that maximizes profit, increases market share, and keeps Clean Harbors as the provider of choice.

Qualifications

• Bachelor’s Degree, preferably in Sales,