Regional Account Executive

Responsibilities

• Strategically negotiate and manage customer contracts to attract and retain customers, ensuring long-term demand for Avista services while supporting customer economic vitality and Avista profitability.
• Lead cross-functional coordination across Avista departments to ensure seamless service delivery, project execution, and installation of services for customers, providing direction to engineering, operations and management teams.
• Maintain deep industry and customer insights by analyzing market trends, regulatory shifts, and customer operations.
• Actively engage in industry associations to anticipate emerging needs and inform strategic account planning.
• Proactively communicate evolving energy policy and regulatory developments to customers, helping them understand the implication of policy changes on their energy consumption and costs.
• Serve as a trusted advisor and advocate for customers, fostering executive-level relationships, ensuring their needs are represented within Avista.
• Facilitate transparent, two-way communication to resolve issues and co-create long-term value.
• Employ a consultative approach to innovating energy solutions, including energy efficiency programs and emerging technologies, tailored to evolving customer needs and sustainability goals.
• Aid customers in identifying and leveraging opportunities that reduce costs, increase efficiency, and align with business priorities.
• Independently manage daily responsibilities with a high degree of autonomy, demonstrating sound judgment in prioritizing tasks that align with both customer needs and Avista’s strategic objectives.
• Foster a collaborative environment by engaging with internal teams and stakeholders to align strategies, share insights and drive coordinated action.
• Leverage collective expertise to co-create solutions that support customer success and advance Avista’s strategic objectives.
• Lead complex contract negotiations, including multi-year and multi-service agreements utilizing best practices and risk assessment.
• Lead and optimize cross-functional teams for high-impact initiatives.
• Identify and resolve barriers to service delivery.
• Synthesize complex market and regulatory data to proactively advise customers.
• Resolve high-stakes issues and facilitate executive-level negotiations.
• Drive organizational change through collaboration.
• Drives performance with coaching, motivating, instructing, and mentoring. Ensuring all processes and procedures are clarified, followed and aligned with business strategies to improve customer satisfaction.

Requirements

• Bachelor’s degree from a regionally or nationally accredited college or university in marketing, business, or related field.
• Excellent verbal, written communication and interpersonal skills.
• High emphasis on customer relationship building and demonstrated competencies in consultative negotiation and problem solving.

Account Executive I

• Knowledge and experience in both the finance and regulatory arenas preferred.
• Minimum of 3 years of account executive, professional sales, or customer relations experience is required, plus specialized training or experience in commercial and industrial operations preferred.

Account Executive II

• Knowledge and experience in both the finance and regulatory arenas required.
• Minimum of 5 years of account executive, professional sales, or customer relations experience is required, plus specialized training or experience in commercial and industrial operations would be preferred.
• Ability to manage complex tasks and lead strategic initiatives.
• Ability to prioritize and manage workload with high degree of autonomy.

Benefits

Total Rewards At Avista, our employees are the foundation of our success. Their dedication drives the value we deliver to our customers and communities. That’s why we prioritize the physical, mental, and financial well-being of our team members and their families. We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage.
• Retailer retirement benefits with an enhanced 401(k) match.
• Incentive programs rewarding performance and contributions.
• Competitive paid time off including holidays, personal days, and vacation.
• Life and disability insurance for added peace of mind.
• Wellness resources supporting mental and physical health.
• Education and development support including tuition assistance.
• Community giving programs encouraging employee engagement and impact.
• Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation).

To learn more, please visit our benefits website at https://avistabenefits.com/.