Regional Account Executive

Job Summary

Serve as the primary interface with customers, manage customer relationships, and oversee a given territory.

Key Responsibilities and Duties

• Understand customer requirements including timelines, budgets, specifications, and seasonal buying patterns
• Provide on-site services such as demonstrations, sizing, and consultative support
• Carry forth product knowledge, industry knowledge, and customer best practices
• Build and maintain interpersonal relationships at multiple rank levels
• Add customer information/records and properly and accurately enter order details
• Develop an order monitoring process and effectively convey customer needs to PHNX Operations team
• Identify and resolve unique customer problems and requirements
• Convey vendor capabilities and limitations
• Forecast vendor relationships
• Follow up on custom orders including turnout gear, body armor, hose, etc.
• Understand market dynamics, pricing dynamics, and competitor information
• Maintain ongoing knowledge of local, state, specialty group, and federal grants
• Manage vehicle maintenance and be responsible for using the company credit card

Qualifications

• Proficient in Excel, Word, and file uploading/downloading
• Advanced understanding of Brightpearl Software
• Ability to cooperate and get along with others
• Strong communication and time management skills
• Strong attention to detail and organizational skills