Region Supervisor

About the role

The Region Supervisor is a people leader responsible for the day-to-day management, performance, and development of an assigned team of Account Managers. This role provides operational leadership while maintaining a portfolio of strategic employer groups requiring a high level of service and relationship management.

Responsibilities

• Coaches employees, monitors workloads, resolves escalated customer and broker issues, collaborates with Sales and internal departments, and ensures service standards are consistently met.
• Provides guidance on complex account situations, oversees implementations, monitors operational metrics, and identifies opportunities for process improvement.
• Manages a designated block of strategic employer groups, typically consisting of groups with 150 or more cardholders, including accounts with up to 20,000 covered members.
• Reviews regional performance metrics, conducts performance coaching, facilitates team meetings and training, partners with Sales on renewal and retention strategies, participates in customer and broker meetings, and supports strategic initiatives that improve operational efficiency and the customer experience.
• Applies extensive knowledge of employee benefits, account management practices, customer relationship management, and leadership principles to develop high-performing teams, strengthen customer relationships, resolve complex business challenges, and support the organization's growth and retention objectives.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of 7 years of progressive experience in Account Management, Customer Service, Sales, or Client Relationship Management within the insurance or employee benefits industry.
• Minimum of 2 years of leadership, supervisory, or team lead experience with demonstrated success coaching and developing employees.
• Current resident Health and Life Insurance Producer License in the employee's state of residence.
• Demonstrated experience managing complex customer relationships and strategic employer groups.
• Experience partnering with cross-functional teams, including Sales, Operations, Customer Service, Claims, Finance, and Compliance.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Ability to analyze operational data, interpret performance metrics, and develop action plans to improve results.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability and willingness to travel within the assigned territory, including overnight travel and increased travel during annual enrollment periods.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field.
• Previous leadership experience within the employee benefits, dental, vision, or health insurance industry.
• Experience managing strategic or national employer groups with 150+ enrolled members.
• Demonstrated success leading remote or geographically dispersed teams.
• Experience presenting to executive leadership, brokers, and large employer groups.
• Proven ability to lead organizational change, process improvement initiatives, and cross-functional projects.
• Experience with employee benefits administration systems, CRM platforms, and reporting/analytics tools.
• Advanced Microsoft Excel skills, including data analysis, reporting, and dashboard creation.
• Project management experience with implementations, large group onboarding, or operational initiatives.
• Professional designation or certification related to insurance, leadership, project management, or employee benefits (e.g., CEBS, CLU, PMP, SHRM, or similar).
• Demonstrated ability to build and maintain long-term broker and client relationships through proactive, consultative account management.

Skills

• Knowledge of employee benefits administration, account management practices, and insurance industry operations.
• Adaptability and change leadership.
• Continuous improvement mindset with a focus on operational efficiency.
• Accountability and Performance Management – Establishes clear expectations, provides timely feedback, addresses performance concerns, recognizes achievements, and holds team members accountable for results.
• Behavioral Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Benefits

We Offer Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
Competitive compensation package.
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with company match.
Tuition assistance, paid parental leave and backup family care.
Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
Employee Resource Groups that advocate for inclusion and diversity in all that we do.
Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Pay

This role may also be eligible for benefits and commission. Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your Recruiter.

Schedule

This role is a field-based leadership role that primarily works remotely while traveling throughout an assigned territory. Regular travel is required for client meetings, broker visits, open enrollment meetings, training, and company events, with increased travel during annual enrollment season.