Regal Waugh Chapel | Team Member | $16.50/Hour | Free Movies, Employee Discounts, and 401(k) Retirement Plan

About the Role

Team members are classified based on individual theatre needs and/or employee availability as either variable hour, part-time fixed, part-time regular, or full-time hourly employees. Primary responsibilities include ensuring guests receive exceptional service while working in the Box Office, Concession Stand, or as an Usher. Team members must act as representatives of Regal, adhering to the mission statement and policies, including regular attendance, handling emergency situations, performing general cleaning duties, and complying with the company dress code.

Responsibilities

• Box Office
  • Operate POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons with accuracy.
  • Upsell and suggestively sell Premium Viewing Experiences (3D, RPX, IMAX).
  • Promote the Regal Crown Club program.
  • Sell tickets in accordance with the MPAA rating system and company policy.
  • Respond to phone calls and guest questions in line with guest service philosophy.
• Concession
  • Operate POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession stock inventory accurately.
  • Promote the Regal Crown Club program.
  • Operate, prepare, and clean all concession-related equipment.
  • Upsell and suggestively sell products.
  • Comply with all local, state, and federal food safety laws.
  • Adhere to federal and state laws regarding breaks and/or meal periods.
  • Ensure required alcohol certification and training are current where applicable. If assigned duties include selling/serving alcohol, you must be of legal age according to state or local laws.
  • Read and understand training materials covering subjects such as sexual harassment and discrimination.
• Usher
  • Tear tickets, collect and deposit stubs, and direct patrons to auditoriums.
  • Inspect backpacks and packages when applicable.
  • Manage crowd control and assist guests in finding seats.
  • Enforce the MPAA rating system.
  • Conduct in-theatre inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment.
  • Report problems, discrepancies, or unusual situations to management.
  • Perform in-auditorium concession auxiliary sales as directed by management.
  • Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other non-auditorium spaces.
  • Monitor the cleanliness and operation of theatre vending equipment.
  • Assist with opening and closing duties as assigned by management.

Qualifications

• Education/Experience
  • Completion of cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
  • If assigned duties include selling/serving alcohol, completion of legally required state or local training and certification is mandatory, along with Regal Responsible Beverage Server training on Regal Online University.
• Language Ability
  • Possess good public speaking skills, listen effectively, and respond clearly and directly.
• Math Ability
  • Perform calculations with speed and accuracy and identify and correct errors.
• Reasoning Ability
  • Identify problems, gather relevant data, and note possible causes.
  • Evaluate relevant information, recognize alternatives, and reach evidence-based conclusions.
  • Take action beyond what is necessarily called for and perform under pressure and/or opposition.
• Personal Skills
  • Possess excellent communication skills with customers, co-workers, and management.
  • Establish goals, budget time, and set priorities to achieve desired objectives.
• Physical Demands
  • Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
  • Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
  • May occasionally lift up to 60 pounds.
  • Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pay

$16.50 per hour.

Benefits

• Free movie passes and discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching the age of 21 and completing six months of service.