Regal Southpark Stadium 16 -PT Team Member -$13.00/HR- Weekends/Evenings/Holidays Required

About the Role

Team members are classified based on individual theatre needs and/or employee availability as either variable hour, part-time fixed, part-time regular, or full-time hourly employees. The primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Responsibilities

• Regular and consistent attendance.
• Handling of emergency situations when called upon.
• General cleaning duties.
• Compliance with company dress code.
• Box Office:
  • Operating POS system, including handling and ensuring accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
  • Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
  • Promoting the Regal Crown Club program.
  • Ensuring tickets are sold in accordance with the MPAA rating system and company policy.
  • Responding to phone calls and guest questions in line with guest service philosophy.
• Concession:
  • Operating POS system, including handling and ensuring accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons, as well as concession stock inventory.
  • Promoting the Regal Crown Club program.
  • Operating, preparing, and cleaning all concession-related equipment.
  • Upselling/suggestive selling.
  • Complying with all local, state, and federal food safety laws.
  • Abiding by all federal and state laws regarding breaks and/or meal periods.
  • Ensuring required alcohol certification and training are current where applicable.
  • If the theatre sells alcohol, team members must be of legal age to sell or serve alcohol according to state or local laws.
• Usher:
  • Tearing tickets, collecting and depositing stubs, and directing patrons to auditoriums.
  • Inspecting backpacks and packages when applicable.
  • Managing crowd control and assisting guests in finding seats.
  • Enforcing the MPAA rating system.
  • Conducting in-theatre inspections to monitor picture and sound quality, prevent theft, and maintain a safe environment.
  • Reporting problems, discrepancies, or unusual situations to management.
  • Performing in-auditorium concession auxiliary sales as directed by management.
  • Cleaning auditoriums after scheduled shows and maintaining clean restrooms, lobby, hallways, and other areas.
  • Monitoring the cleanliness and operation of theatre vending equipment.
  • Assisting with opening and closing duties as assigned by management.
• Required to read and understand training materials covering subjects such as sexual harassment and discrimination.

Qualifications

• Ability to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.
• Education/Experience:
  • Completion of cast certification program as a cast member and as box office cashier, or progress toward completion, is required.
  • If assigned to sell/serve alcohol, completion of legally required state or local training and certification is mandatory, along with Regal Responsible Beverage Server training.
• Language Ability: Good public speaking skills, effective listening, and clear, direct responses.
• Math Ability: Perform calculations with speed and accuracy, and identify and correct errors.
• Reasoning Ability:
  • Identify problems, gather relevant data, and note possible causes.
  • Evaluate relevant information, recognize alternatives, and reach evidence-based conclusions.
  • Take action beyond what is necessarily called for.
  • Perform under pressure and/or opposition.
• Personal Skills:
  • Excellent communication skills with customers, co-workers, and management.
  • Ability to establish goals, budget time, and set priorities to achieve objectives.
• Physical Demands:
  • Frequently required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear.
  • Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
  • May occasionally lift up to 60 pounds.
  • Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pay

$13.00 per hour.

Benefits

• Free movie passes and discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.