Regal Hazleton Stadium 10 - Part Time - Team Member ($13 per hour plus FREE MOVIES!)

About the role

Team members are classified based on individual theatre needs and/or employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They must act as representatives of Regal consistent with the company's mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code.

Responsibilities

• Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons (Box Office)
• Upsell/suggestively sell Premium Viewing Experience (3D, RPX, IMAX) (Box Office)
• Promote the Regal Crown Club program (Box Office, Concession)
• Ensure tickets are sold in accordance with the MPAA rating system and company policy (Box Office)
• Respond to phone calls and questions from guests in a manner consistent with guest service philosophy (Box Office)
• Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory (Concession)
• Operate, prepare and clean all concession related equipment (Concession)
• Upsell/suggestively sell concession items (Concession)
• Comply with all local, state and federal food safety laws (Concession)
• Abide by all federal and state laws regarding breaks and/or meal periods (Concession)
• Ensure required alcohol certification and training are current where applicable (Concession)
• If the theatre sells alcohol and assigned duties include selling/serving alcohol, be of legal age to sell or serve alcohol according to state or local laws (Concession)
• Read and understand training materials covering subjects such as sexual harassment and discrimination (Concession)
• Tear tickets, collect and deposit appropriate stub, and direct patrons to their auditoriums (Usher)
• Inspect backpacks and packages when applicable (Usher)
• Manage crowd control and assist guests in finding seats in auditoriums when necessary (Usher)
• Enforce MPAA rating system (Usher)
• Conduct in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums (Usher)
• Report to management any problems, discrepancies or unusual situations that arise at the theatre (Usher)
• Perform in‑auditorium concession auxiliary sales as directed by management (Usher)
• Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways and other areas outside of the auditorium (Usher)
• Monitor the cleanliness and operation of theatre vending equipment (Usher)
• Assist with all opening and closing duties as assigned by management (Usher)
• Maintain regular and consistent attendance
• Handle emergency situations when called upon