Reg E Disputes Specialist I

About the role

Bank OZK, founded on a legacy of more than 120 years in banking, is a nationally recognized industry leader in financial services. We combine exceptional service with innovative technologies to deliver smart solutions to clients across the country. This role supports the disputes department by assisting management, responding to branch and customer care center requests, and ensuring compliance with Bank policies and regulations.

Responsibilities

• Assists branch employees with Reg E and non-Reg E dispute-related issues.
• Verifies information on disputes is complete and accurate.
• Researches account history to identify prior transactions related to the dispute.
• Communicates with customers to gather dispute-related information.
• Enters dispute information into the tracking system to ensure all relevant information is documented.
• Corresponds with Fiserv to provide additional information as needed to proceed with disputes.
• Reviews daily reports for quality assurance, interest payment processing, and audit reports.
• Answers customer service-related telephone calls, as needed.
• Maintains punctuality and attendance.
• Follows Reg E, Visa rules, and Bank policy, procedures, and guidelines.

Requirements

• High school diploma or equivalent required.
• Minimum of one (1) year of experience using a computer, including Microsoft Word and Excel.
• Minimum of six (6) months of experience interacting with people and displaying excellent service skills, demonstrated through work, military, and/or education.
• Minimum of six (6) months of customer service or credit card industry-related work experience (e.g., disputes, Reg E, and/or Visa) preferred.
• Available to work non-standard work shifts and/or extended hours, as necessary.
• Operate customary equipment and technology used in a business environment, with or without accommodation.

Skills

• Knowledge of Reg E and Visa rules.
• Ability to communicate effectively both verbally and in writing.
• Ability to work without close supervision.
• Ability to adapt well to change.
• Ability to respond promptly and professionally to customer inquiries and needs.
• Ability to maintain confidentiality.
• Ability to troubleshoot issues on standard accounts.
• Ability to demonstrate accuracy and thoroughness in work.
• Ability to maintain professional work relationships with both internal and external customers.
• Ability to multi-task and work effectively with repeated interruptions.
• Ability to work well under pressure and with exacting deadlines.
• Skill in using Microsoft Office, including Outlook, Word, and Excel.

Benefits

• Generous PTO.
• 401(k) matching.
• Health, dental, and vision insurance.
• Pet insurance.
• Special perks and discounts.

Learn more about Bank OZK benefits.