Refractive Surgery Coordinator

Pay

Williamsburg, Virginia Hiring Range $20.40 - $26.55/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

About the role

This position works under the supervision of the Office Manager and Clinical Coordinator. The Refractive Surgery Coordinator maintains an overview of our Refractive Surgery program, oversees the flow and coordinates care of refractive patients. The position oversees scheduling pre-op and post-op care, proper consents and payments. Works with the Office Manager in developing marketing and promotional events and items. Ensures surgery days run smoothly. Oversees ordering of supplies and office presentation.

Responsibilities

• Communicates and documents essential information to physicians and team members
• Prepares referral follow up letters and dictations for referring physicians for the physicians review and signature
• Obtains insurance pre-authorizations for surgical procedures
• Reviews surgical prices for self-pay patients and for patients having procedures not covered by insurance
• Serves as a Liaison between patients and financing institutions for self pay patients
• Prepares charts for surgery to include surgery work up forms and consents prior to surgery date
• Works with the Office Manager to develop marketing and promotional ideas
• Implements marketing/outreach strategies for the practice
• Communicates regularly with other medical facilities to portray a positive image of the practice
• Arranges media advertising
• Maintains log of new refractive patients, referral sources, and patients satisfaction surveys
• Participates in new employee on-boarding to enhance retention and reduce turnover of staff as evidenced by improved customer satisfaction scores and turnover rates
• Reviews all patient education after the physician has gone over risks and benefits with the patient
• Has patient sign all pre-operative consent forms
• Demonstrates positive interpersonal relations in dealing with patients and their families or caregivers to project a favorable image of the office and facilitate quality patient care
• Monitors/supports/tracks departmental productivity to meet the needs of the department, i.e. flex hours, and time off
• Maintains a clean and safe work area
• Maintains a working knowledge of facility, OSHA, and HIPAA regulations
• Schedules all surgical procedures ordered by the physicians accurately
• Schedules all pre-op consults and work ups, and post-op visits in the office accurately
• Gives patients written dates for all pre-op, surgery, and post-op visits
• Maintains log of patients not converted to surgery to contact at a later date
• Effectively utilizes technology to increase efficiency including all equipment, Group Management, MedFlow, Electronic Health Record, and Microsoft Office Programs

Qualifications

Education

• High school or equivalent (Required)

Experience

• Ophthalmology Experience (Required)