Refractive Coordinator

About the role

Eye Center of Texas has 6 Board Certified Ophthalmologists and 8 Therapeutic Optometrists across 6 locations. The practice offers comprehensive medical and surgical care, including laser cataract surgery, LASIK, vision correction, glaucoma, retina and vitreous disease treatments. A Refractive Surgery Coordinator supports patients throughout the refractive and cataract surgery process, educating them on premium intraocular lens (IOL) options and refractive procedures, coordinating next steps with surgeons and scheduling, and reviewing financial considerations for each procedure.

Responsibilities

• Explain cataract and refractive surgery options in clear, patient‑friendly terms, including premium IOLs (Toric, Multifocal, EDOF), monovision strategies, target refractions, laser vision correction (LASIK, PRK, SMILE), phakic IOL, and cornea crosslinking where applicable.
• Discuss benefits, risks, candidacy criteria, expected visual outcomes, recovery timelines, activity restrictions, and realistic expectations.
• Align recommendations to patient lifestyle goals and surgeon guidance; document preferences, questions, and decision points.
• Review out‑of‑pocket costs for premium lenses and refractive procedures, financing options, and payment timelines per practice policy.
• Communicate test results and preliminary recommendations to the surgeon; ensure lens selections, astigmatism plans, and special orders are documented accurately.
• Hand off to the surgery coordination team with complete packets (consents, calculations, measurements, education status).
• Track pending items (additional testing, ocular surface optimization, clearances) and follow up with patients to close gaps.
• Enter all results, education provided, and decisions into the EMR accurately and on the same day; discuss with the patient.
• Participate in chart audits and continuous improvement for testing standardization and patient education materials.
• Work closely with surgeons, technicians, optometrists, and surgical coordinators to ensure a smooth patient experience.
• Contribute to updates of standard operating procedures (SOPs), patient education materials, and visual aids.
• Participate in additional projects and workflows as directed, including surgery coordination, scheduling appointments, and communication with surgical facilities.

Requirements

• High School Diploma or equivalent.
• Minimum 4 years of experience in ophthalmology.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced clinical environment.
• Ability to travel to all practice locations as necessary.

Qualifications

• JCAHPO COA or higher certification preferred.
• Strong understanding of ophthalmic procedures, terminology, and surgical workflows.
• Prior experience educating patients on premium IOLs and laser vision correction preferred.
• Experience with EHR software; Nextech/ICP experience strongly preferred.

Benefits

• Medical, Dental, Vision coverage.
• 401(k) with company match.
• HSA/FSA.
• Telemedicine.
• Generous PTO package.
• Employee discounts and perks.
• Employee Assistance Program.
• Group Life/AD&D.
• Short Term Disability Insurance.
• Long Term Disability Insurance.