Referrals & Quality Control Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove "Who We Are" maybe not needed? It's about company description; could be considered "About the role"? Actually "About the role" is a section heading we can use for description of role. The posting includes "The Opportunity" describing role. Also "Responsible For" etc. We need to map content. We need sections: maybe "About the role", "Responsibilities", "Qualifications", "Skills", "Benefits", "Pay". Schedule: posting mentions Work Schedule: Ally designates roles as fully on-site, hybrid, or fully remote. Hybrid roles expected certain days per week as indicated by manager. That's schedule info. So we can include Schedule section. We must not include placeholder like "commensurate with experience". We have actual pay range: Base Pay Range $90,000.00 - $150,000.00. So Pay section with that. Benefits: there is a "How We'll Have Your Back" section describing benefits. We'll extract that. Qualifications: there is "The Qualifications We’re Looking For" and "Minimum Qualifications". We'll combine. Skills: maybe from qualifications list we can extract skills like "People management", "Communication", etc. But we could also put them under Qualifications. However we need to follow instruction: use headings for sections if content exists. Could have Qualifications and Skills separate. But we can also put skills under Qualifications. Safer to have Qualifications and Skills separate if we can extract skill bullet points. Let's parse. Posting sections: - Intro about Ally and culture (maybe not needed for role). Could be considered "About the role"? Actually "About the role" is more about the role itself, not company. But we could include a brief "About Ally" maybe not needed. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". It didn't forbid company description. But we should focus on role. However we can include a short paragraph about Ally under maybe "About the role"? Might be okay. Better to follow typical job posting structure: About the role (overview), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. We need to extract substantive content. Let's extract: Overview / About the role: "The Manager, Fraud Referrals & Quality Control is a people leadership role responsible for overseeing fraud referral operations, quality control activities, regulatory compliance, and operational performance. This position leads a team of fraud and quality professionals, ensuring work is completed accurately, timely, and in accordance with regulatory requirements while fostering a high-performing, engaged team culture." Also maybe include "This position is critical to maintaining fraud risk controls, regulatory compliance, operational excellence, and employee engagement while helping the organization protect customers and deliver strong business results." We'll put that in

. Responsibilities: list from "Key responsibilities include managing fraud referral workflows, overseeing quality assurance and SAR-related review processes, monitoring operational metrics and service levels, driving continuous improvement initiatives, and partnering with risk and compliance stakeholders to identify and mitigate operational risks. The role also provides leadership through coaching, employee development, performance management, and strategic execution to support business objectives and enhance customer outcomes." Also "Responsible For" bullet list: Fraud referral intake and processing oversight. SAR quality control and pre-filing reviews. Enterprise SLA adherence. Regulatory compliance and timely SAR filing. Operational performance management. Employee coaching, development, and engagement. Cross-functional partnerships with AML, FCC, Operations, and Technology teams. Also other sections: Regulatory and Compliance Risk, Operational Risk, Employee Engagement and Retention Risk, Strategic and Continuous Improvement Risk. Those are more risk areas but could be considered responsibilities. We'll combine into a list. We'll produce

• items. Qualifications: "The Qualifications We’re Looking For" paragraph includes many bullet-like sentences. Also "Minimum Qualifications": 7+ years of relevant experience or equivalent combination of education and experience; High school Diploma or GED equivalent. We'll extract qualifications as list items. Skills: maybe we can extract specific skills: "Strong ability to cultivate a network within the company and build rapport with clients and senior management.", "People management is strongly preferred", "Can crisply articulate areas of focus and has proven ability to manage in new and increasingly more complex situations.", "Action oriented, stays composed and focused under stress.", "Comfortable with ambiguity and change.", "Has sufficient knowledge of the business/industry to be seen as a leader within the company and have credibility with management.", "Ability to solve problems ranging ensuring rigorous analysis, logic and method are employed.", "Excellent oral and written communication skills.", "Ability to propose, develop and execute strategic and tactical plans aligned the line of business priorities.", "Ability to identify process improvement, monitor effectiveness and efficiencies, execute on change management, and influence in a matrix environment.", "Working knowledge of current fraud techniques and/or systems", "Management experience and the demonstrated capability for leading and motivating staff", "Individual must be an effective change agent with highly developed problem-resolution skills.", "Experience analyzing multiple streams of data to assess results, draw conclusions, identify opportunities and take actions.", "Proficiency with MS Office required (advanced levels of Excel preferred)." We'll put those as
  • under Skills. Benefits: from "How We'll Have Your Back": list includes Time Away, Planning for the Future, Supporting your Health & Well-being, Building a Family, Work-Life Integration, Other Compensations. We'll extract each as bullet. Pay: Base Pay Range $90,000.00 - $150,000.00. Also mention incentive compensation eligibility. Schedule: Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. We'll put that as

    maybe. We must not include boilerplate like EEO, accommodation request, link to total rewards, etc. Also remove "Who We Are" and "Ally is an equal opportunity employer..." etc. Also remove "To view more detailed information about Ally’s Total Rewards, please visit this link:" etc. Now produce HTML fragment. We'll start with

    About the role

    then

    ...

    Then

    Responsibilities

    ...
    Then

    Qualifications

    ...
    Then

    Skills

    ...
    Then

    Benefits

    ...
    Then

    Pay

    Base Pay Range: $90,000.00 - $150,000.00. This position is eligible to participate in the annual incentive plan.

    Then

    Schedule

    Work Schedule: Ally designates roles as fully on-site, hybrid, or fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. The hiring manager will discuss specific work requirements during the hiring process; all work requirements are subject to change based on leader discretion and business need.

    Make sure no extra fluff. Check for duplicate content: ensure we didn't include any boilerplate. Let's craft the lists. Responsibilities items: - Managing fraud referral workflows - Overseeing quality assurance and SAR-related review processes - Monitoring operational metrics and service levels - Driving continuous improvement initiatives - Partnering with risk and compliance stakeholders to identify and mitigate operational risks - Providing leadership through coaching, employee development, performance management, and strategic execution to support business objectives and enhance customer outcomes - Fraud referral intake and processing oversight - SAR quality control and pre-filing reviews - Enterprise SLA adherence - Regulatory compliance and timely SAR filing - Operational performance management - Employee coaching, development, and engagement - Cross-functional partnerships with AML, FCC, Operations, and Technology teams - Ensuring referral queues, case creation processes, supporting documentation uploads, exception payments, manager review queues, and case closures are completed within prescribed timeframes (SLAs) - Identifying efficiency opportunities, driving process improvements, partnering with IT on reporting solutions, and developing self-service operational dashboards - Ensuring 'best in class' fraud processes, infrastructure and tools are utilized to accurately identify and manage fraud risk - Ensuring staff is trained in policies, procedures, workflows and regulations relative to quality assurance and SAR-related review processes and appropriately performs reviews utilizing various tools and reporting to meet service levels - Ensuring effective scheduling and deployment of resources in a fast-paced, high volume, ever-changing environment to maintain service delivery standards - Collaborating with business stakeholders and matrix partners, including EFSI, underwriting, servicing, compliance and AML functions to support initiatives and implement fraud strategies - Developing and presenting periodic statistical and status reports to leadership and partners - Representing business line fraud on committees and conference calls, providing subject matter expertise - Working closely with leaders, legal staff and the IT team to determine root-cause solutions and system change requirements including testing and production validation in CMX and Advantage - Building fraud awareness, education and alert notification processes - Ensuring global standards, policies and 'best practices' are being utilized effectively That's many but okay. Qualifications items: - Bachelor's degree in related field preferred; master’s degree recommended - Fraud credentials preferred (CFE/CFCI) - Strong ability to cultivate a network within the company and build rapport with clients and senior management - People management strongly preferred - Ability to crisply articulate areas of focus and proven ability to manage in new and increasingly complex situations - Action oriented, stays composed and focused under stress - Comfortable with ambiguity and change - Sufficient knowledge of the business/industry to be seen as a leader and have credibility with management - Ability to solve problems with rigorous analysis, logic and method - Excellent oral and written communication skills - Ability to propose, develop and execute strategic and tactical plans aligned with line of business priorities - Ability to identify process improvement, monitor effectiveness and efficiencies, execute on change management, and influence in a matrix environment - Working knowledge of current fraud techniques and/or systems - Management experience and demonstrated capability for leading and motivating staff - Effective change agent with highly developed problem-resolution skills - Experience analyzing multiple streams of data to assess results, draw conclusions, identify opportunities and take actions - Proficiency with MS Office required (advanced levels of Excel preferred) - Minimum: 7+ years of relevant experience or equivalent combination of education and experience - Minimum: High school diploma or GED equivalent Skills items: Could be similar to qualifications but we can extract distinct skill statements. However to avoid duplication, maybe we can put skills as a subset of qualifications. But instruction says use headings for sections if posting has real specific content for it. It doesn't forbid overlap. But better to avoid repeating same content. We could treat Qualifications as education/experience requirements, and Skills as abilities/competencies. Let's separate. Qualifications (education/experience): Bachelor's degree preferred, master's recommended; Fraud credentials preferred; 7+ years relevant experience; High school diploma/GED. Skills (abilities): list of ability statements. Let's do that. Qualifications items: - Bachelor's degree in related field preferred; master’s degree recommended - Fraud credentials preferred (CFE