Referral Team Level 1 Veterinary Assistant

About the role

The Referral Team is dedicated to creating an exceptional experience for patients, clients, and referring veterinarians by ensuring referred patients are received efficiently, medical information is organized and complete, and communication is smooth throughout the referral process.

Responsibilities

• Support Referral Technicians and DoveLewis care teams with patient flow and coordination.
• Aid in receiving referred patients and supporting the intake process.
• Help gather patient histories and referral information from clients and referring clinics.
• Support client communication, referral phone workflows, and coordination tasks.
• Assist with organizing and collecting historical medical records from outside clinics.
• Help maintain accurate referral documentation and ensure care teams have complete patient information.
• Support smooth handoffs between clients, referring veterinary hospitals, and DoveLewis teams.
• Help create an elevated, compassionate experience for clients and veterinary partners.
• Assist with transport of critical and stable patients to and from referring veterinary clinics, including van driving.
• Support referral technicians with inpatient care, including obtaining TPRs, administering oral medications under supervision, and assisting with walking and feeding treatments.

Qualifications

• Minimum of one year of experience as a veterinary assistant, kennel assistant, or related animal care role preferred.
• Experience in a veterinary hospital or clinical setting preferred.
• High school diploma or equivalent required.
• Valid driver’s license preferred.

Benefits + Compensation

• Equitable health benefits including medical, dental, vision, and $0 mental health copays.
• 403(b) retirement plan with company match and access to financial advising.
• Student debt repayment assistance for all employees.
• Paid vacation, sick time, holiday pay, and bereavement leave (including time off for pet family members).
• Continuing education opportunities and career development support.
• A meaningful opportunity to work for a mission-driven nonprofit hospital dedicated to advancing veterinary medicine and supporting pets and people.

The Pacific Northwest Advantage

With the ocean an hour away to the west and mountains an hour away to the east, Portland offers endless opportunities for outdoor enthusiasts and animal lovers alike. Enjoy hiking, local coffee, farmers markets, incredible food, and access to one of the country’s most pet-friendly cities.

How to apply

To be considered, you must complete the online application and upload a resume. Resumes received without a completed online application will not be considered.