Referral Specialist, YM CARE Center

About the role

Within a team-based organizational structure and following departmental/specialty processes, the Referral Specialist acts as the central point of contact for all medical office activity related to patient referrals for a specific specialty. This opportunity is currently remote (work from home) within CT. Candidates are encouraged to provide a cover letter.

Responsibilities

• Oversees and coordinates administrative, program, and office activities.
• Serves as the main contact for all new patient referrals and serves as the principal source of new patient scheduling information for referring provider offices, patients and schedulers.
• Serves as a principal source of information to patients and others on department/specialty specific scheduling policies, providers, procedures and locations.
• Oversees, instructs, and coordinates activities of support staff.
• Monitors expenditures and reconciles financial statements.
• Provides editorial support for a journal/publication.
• Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences.
• Greets visitors. Answers and screens telephone calls. Assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail.
• Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material.
• Schedules and coordinates meetings and appointments.
• Takes minutes or dictation.
• Performs additional functions incidental to office activities.

Requirements

• High degree of initiative with the ability to use sound independent judgement and critical thinking in order to effectively and appropriately manage patient/caller interactions.
• Ability to utilize active listening skills to accurately assess and direct callers to the appropriate resource.
• Outstanding interpersonal skills.
• Warm and compassionate communication style.
• Extraordinary customer service skills with proven ability to professionally and effectively interact with all members of the patient's care team, including but not limited to: the patient, parent, primary care provider, etc.
• Demonstrated actions as a caring and motivated team player.
• Demonstrated ability to handle heavy phone volume.
• Strong organizational skills with a proven ability to pay attention to detail on a wide variety of complex matters.
• Well-developed and competent in English language, grammar, spelling and punctuation to type accurately, enter all patient information and review medical records.
• Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations.
• Proven record of exemplary attendance, punctuality, and reliability.

Qualifications

• Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Skills

• High degree of initiative with the ability to use sound independent judgement and critical thinking in order to effectively and appropriately manage patient/caller interactions.
• Ability to utilize active listening skills to accurately assess and direct callers to the appropriate resource.
• Outstanding interpersonal skills.
• Warm and compassionate communication style.
• Extraordinary customer service skills with proven ability to professionally and effectively interact with all members of the patient's care team, including but not limited to: the patient, parent, primary care provider, etc.
• Demonstrated actions as a caring and motivated team player.
• Demonstrated ability to handle heavy phone volume.
• Strong organizational skills with a proven ability to pay attention to detail on a wide variety of complex matters.
• Well-developed and competent in English language, grammar, spelling and punctuation to type accurately, enter all patient information and review medical records.
• Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations.
• Proven record of exemplary attendance, punctuality, and reliability.
• Proven experience scheduling in a high-volume healthcare related call center/medical practice.
• Comprehensive knowledge of medical terminology.
• EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills.
• Proven experience using an electronic medical record system and multi-line telephones.
• Proven experience with ACD lines, and call queues.
• Spanish speaking.

Benefits

Not specified.

Pay

$31.83 per hour.

Schedule

10:30am-7pm.