Referral Specialist - USFTGP UMSA Patient Access Cen

About the role

The Referral Specialist serves as the primary point of contact for patients and providers requesting appointments or services within USF Health. This role ensures a positive patient experience by coordinating all aspects of the referral process, including screening referrals, scheduling provider-directed appointments, obtaining necessary authorizations, and collaborating with clinical teams to support timely and appropriate patient care. The specialist manages incoming communications, processes referral documentation, maintains accurate records, and facilitates efficient workflow across departments.

Responsibilities

• Coordinate all aspects of the referral process, including screening referrals and scheduling provider-directed appointments.
• Obtain necessary authorizations for visits, procedures, surgeries, and medications.
• Collaborate with clinical teams to support timely and appropriate patient care.
• Manage incoming communications and process referral documentation.
• Maintain accurate records and facilitate efficient workflow across departments.
• Review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling.
• Route communication accurately to prevent delays in patient care.

Requirements

• High School Diploma or GED.
• Two (2) years of Front Desk experience in healthcare.

Skills

• Knowledge of Referral and Authorization Processes: Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures.
• Customer Service and Communication Skills: Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders.
• Organizational and Time-Management Skills: Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing.
• Computer and Data Entry Proficiency: Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information.
• Problem-Solving and Investigative Skills: Ability to review incomplete referrals, identify missing information, and follow up proactively.
• Attention to Detail and Accuracy: Strong accuracy in documenting information, obtaining correct authorizations, and routing communication.

Schedule

• Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday.
• Shift: Day (8:00 AM – 5:00 PM).
• Job Type: Hybrid Remote.

Pay

Minimum salary: $16.39 per hour.

Primary Location: Tampa, University Professional Center.