Patient Access Specialist 1 - USFTGP UMSA Patient Access

About the role

Patient Access Specialists serve as the initial point of contact for patients, their families, and referring providers. Their primary responsibilities include guiding patients through the visit process, gathering and recording necessary information, screening for eligibility, preparing patient information for clinical staff, answering questions, and providing administrative support.

Responsibilities

• Gather and record necessary demographic, clinical, and insurance information to generate patient accounts accurately.
• Screens patients for eligibility and prepares patient information for clinical staff.
• Answers questions to ensure a smooth experience and troubleshoots access barriers.
• Handles scheduling requests, reschedules or cancels appointments, and coordinates with care teams.
• Verifies medical insurance eligibility and reviews patient referrals for accurate scheduling.
• Assists patients by providing essential information from the internal knowledge management system.

Requirements

• High School Diploma or GED
• Work Experience

Qualifications

• Outstanding consumer service skills
• Ability to make independent judgement
• Confidence working in fast-paced environments
• Adaptable and flexible to everyday tasks
• People-oriented and enjoys interacting with patients
• Comfortable working with multiple systems and platforms
• Strong attention to detail and organizational skills
• Computer literacy and ability to navigate through screens

Skills

• Excellent written and verbal communication skills
• Active listening skills
• Ability to document patient communications on an omnichannel platform

Benefits

• Hybrid remote work option
• Full-time schedule
• Flexible work hours (8:30am - 5pm)

Pay

$32,136.00 per year

Schedule

Full-time

Location

University Professional Center