Referral Specialist - Internal Medicine
Florida Medical Clinic Orlando Health · Zephyrhills, FL · 2 wk ago
HealthcareFull-time
Full Time, Monday - Friday 8:00 AM to 5:00 PM
Department: Internal Medicine
Location: Zephyrhills, FL
About the role
The initial contact for each new patient.
Responsibilities
- Completes registration and obtains insurance authorization for new patients, diagnostic testing, and hospital admissions.
- Ensures financial information and insurance has been verified.
- Updates patient insurance information in billing systems as needed.
- Initiates the referral and authorization process for all services and visits.
- Works closely with nursing and medical staff to facilitate optimal patient care.
- Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments.
- Coordinates with other departments as needed to facilitate patient’s visit.
- Provides patient with referral information for other physicians and facilities.
- Communicates effectively with all internal and external customers (PCP, Patient, clinical departments, etc.) to obtain required authorization for each service.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Assumes responsibility for professional development and education.
Requirements
- High school graduate or equivalent education.
- One (1) year of retail, customer service, or healthcare experience.
Benefits
- Education & Career Growth: Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
- Health & Wellness: Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
- Financial & Retirement: Up to 5% employer match on retirement contributions.
- Work-Life Balance: Four weeks of paid parental leave, PTO, and flexible leave options.
- Family & Pet Support: Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.