Referral Specialist I

Maintained Duties

• Maintains ongoing tracking of and appropriate documentation regarding the status of provider-directed patient referrals.
• Helps ensure complete and accurate patient registration information, including demographic data and current health insurance information.
• Communicates with patients, providers, and other staff regarding the status of referrals.
• May contact insurance companies to confirm that prior approval requirements are met and/or to provide needed patient information.
• May schedule patient referral appointments, including provision and dispensation of necessary paperwork and related patient instructions.

Additional Duties

• Attends and contributes to meetings as needed or required.
• Performs miscellaneous job-related duties as assigned.

Qualifications

• High school diploma or GED and at least one year of medical office or other related healthcare experience.
• Bilingual Spanish-speaking skills highly preferred.
• Experience in a multiple provider setting and experience with electronic health records and healthcare practice management systems preferred.

Requirements

• Medical assisting skills/certification/experience is highly preferred.
• CPR certification required within 6 months of hire.

Knowledge, Skills, And Abilities

• English proficiency, to include reading, writing, and verbal communication.
• Demonstrable working proficiency using Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent organizational and time management skills.
• Demonstrated knowledge of medical terminology/standard medical acronyms, working knowledge of ICD-10/CPT coding.
• Ability to interact and communicate with others in a professional manner, in person and over the telephone, and often in stressful situations.
• Excellent customer service skills.
• Efficient, effective work ethic required in order to accomplish assigned tasks in a fast-paced office environment.
• Ability to work well as a collaborative member of a team.
• Demonstrated knowledge of patient care charts and patient medical histories.
• Ability to maintain calendars and schedule appointments.
• Appropriate knowledge of related accreditation and certification requirements.
• Records maintenance skills; maintains knowledge of patient registration procedures and documentation.
• Ability to analyze and solve problems.
• Appropriate knowledge and familiarity with various compliance programs and elements.

Physical Characteristics/Working Conditions

• A person in this position has sufficient time to complete most tasks required to meet deadlines and goals based on patient and organization demands.
• Frequent opportunities to relax from any physical exertion or to change position in work activities.
• Good dexterity to operate personal computer equipment.
• Light physical activity expected, to include minimal handling of low-weight objects up to 10 pounds.
• Capable of using office machines and personal computers for word processing, data entry, and retrieval.
• Must be able to read computer monitor output accurately.
• Must be able to communicate clearly and accurately for work and safety compliance.

Age of Patients Served

All ages

Physical Characteristics/Working Conditions

• Work is mostly performed inside a clinic in a controlled environment.
• Normal clinic safety precautions and practices are required.
• Position may require travel throughout the FCCH operations area.
• Work regularly scheduled hours Monday-Friday, although evenings/weekends may be required to meet deadlines or to support necessary changes in health center needs.

First Choice Community Healthcare

Provides all training required by OSHA to ensure employee safety.