Referral Specialist

Toppenish, WA · Full-time · Non-exempt · No relocation offered · Requisition ID: 17433

About the role

Join our team as a Referral Specialist at Toppenish Medical‑Dental Clinic in Toppenish, WA! Be part of a healthcare organization that believes in making a difference beyond medical care. We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Responsibilities

• Manages work queues regarding referral activity on a daily basis to ensure timely processing and/or completion
• Assists with patient referrals for additional services needed with internal and external medical facilities
• Assists with patient insurance authorization
• Assists with appointment setup as needed
• Coordinates follow‑up between referral source and patient
• Ensures chart notes and follow‑up documentation is linked to referral
• Provides translated educational materials and directions to patients when necessary
• Processes incoming correspondence and responds to calls, emails, and faxes
• Performs other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)
• Associate’s Degree or Certificate from an accredited technical school preferred
• One year’s experience working in an office setting, preferably a medical or dental office
• Two years’ experience working in a medical and/or dental front office setting, with insurance referrals and authorizations preferred
• Bilingual (English/Spanish) required at a level 9 (ALTA score of 9)
• Knowledge of or ability to learn medical terminology required
• Ability to prioritize work, handle a variety of tasks simultaneously, and complete projects in a fast‑paced environment
• Excellent communication and interpersonal skills
• Strong organizational skills
• Ability to work flexible hours, including evenings and weekends

Pay

• $18.75–$22.97 per hour DOE, with the ability to go higher for highly experienced candidates
• Additional bilingual differential compensation paid on hours worked when an ALTA score of 9 is achieved

Benefits

• 100% employer‑paid health insurance (medical, dental, vision, Rx, 24/7 telemedicine)
• Profit sharing & 403(b) retirement plan available
• Generous paid time off
• 8 paid holidays

Schedule

• 1.0 FTE (40 hours per week)
• Flexible hours required, including evenings and weekends